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Participant
December 20, 2020
Question

LR ne se lance pas

  • December 20, 2020
  • 6 replies
  • 736 views

Bonjour 
Depuis hier, dès que je souhaite lancer LR sur mon mac, j'ai le message d'erreur suivant "le module externe LOUPEDECK 2 a cessé de fonctionner".
Et LR ne se lance pas. 

J'ai désinstallé LR et LOUPEDECk, j'ai tout réinstallé, j'ai fait un nettoyage complet de mon mac, rien y fait. 

Que faire ? 

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6 replies

johnrellis
Legend
January 6, 2021

1. Uninstall Loupedeck software following these steps:

https://loupedeck.com/en/support

 

2. In Finder, do the menu command Go > Go To Folder.

 

3. Copy and paste this into Go To Folder:

~/Library/Application Support/Adobe/Lightroom/Modules

 

4. Delete all files containing "loupedeck".

 

5. Reset LR's preferences:

https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/ 

 

That article explains how to save a copy of the original preferences in case you want to restore them later. Resetting preferences will cause LR to forget all previously installed plugins except those built-in to LR and those in the Modules folder.

 

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johnrellis
Legend
January 6, 2021

Windows or Mac?

Participating Frequently
January 6, 2021

Mac

johnrellis
Legend
January 6, 2021

Oh, right. To get to the Modules folder:

 

Mac: /Users/username/Library/Application Support/Adobe/Lightroom/Modules

 

Windows: C:\Users\username\AppData\Roaming\Adobe\Lightroom\Modules

 

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Participating Frequently
January 6, 2021

Once again thank you for your help. I have been to this folder before, but there is no mod with the name Loupedeck. I contacted the company, but still no response from them for several days. Unfortunately, I cannot use my LR software.

johnrellis
Legend
January 6, 2021

To get LR running again, uninstall the Loupedeck plugin:

 

1. Do Preferences > Presets > Show All Other Lightroom Presets.  That opens Finder / File Explorer on the "Lightroom" folder.

 

2. Go to the "Modules" subfolder.

 

3. Exit LR.

 

4. Move "loupedeck2.lrplugin" and "loupedeck2.lr6.lrplugin" (if it exists) to your desktop.

 

5. Restart LR.

 

Then contact Loupedeck for support on their plugin:

https://loupedeck.com/en/support

 

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Participating Frequently
January 6, 2021

Thank you for your reply. The problem is that LR does not launch and close directly. I therefore cannot access.

Participating Frequently
January 6, 2021

Participating Frequently
January 6, 2021

Bonjour,

J'ai execatement le même problème, je ne trouve pas de solution, c'est une cochonnerie !

Avez-vous trouvé la solution ?

Merci par avance.

GoldingD
Legend
December 20, 2020

Is the LoupeDeck connected?