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Participant
March 10, 2025
Question

LR not transferring image to PS [Branched from an existing thread]

  • March 10, 2025
  • 2 replies
  • 162 views

I have the same problem I cannot transfer photos from lightroom to photoshop I can only suspect it is because I have a PC with a snapdragon processor is Adobe aware of this?

 

[Mod.: Please don't react approx. two years old posts. It's better to create a new thread and describe your problem as detailed as possible. Also give us informations about your system. Without these informations all is a look into a crystal ball]

 

2 replies

Participant
March 17, 2025

In answer to your query regarding my operating system. I have a ASUS Vivobook S15 PC

Microsoft windows 11 home ARM 64 bit processor 10 0 26100

Processor Snapdragon R X plus XIP 42100 Qualcom R Oryon TM CPU

Card Qualcom R Adreno TM X1  45 GPU

I am using the current Lightroom , Lightroom classic and photoshop

AxelMatt
Community Expert
Community Expert
March 10, 2025

Unfortunately you don't have gave us any informations about your system. So all proposed solutions are a guesswork.  Which version of operating system and Adobe software do you have installed?

 

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

I don't have any experience with snapdragon processors. But I think if the processor would be incompatible you wouldn't have been able to install the Adobe programs at all.

 

When the 'link' between Lightroom Classic and Photoshop has issues, the first step is to try this:

Use the Adobe Creative Cloud Application to uninstall Photoshop. When asked, keep preferences! After this reinstall Photoshop again.

 

If this doesn't help the nest step is to reinstall both apps Lightroom and Photoshop. Please folloe the steps below:

  1. Open the Adobe Creative Cloud Desktop Client and uninstall both Photoshop and Lightroom Classic. When asked, keep preferences! 
  2. Install Photoshop first and then Lightroom Classic. The right order is very important here!

 

If this doesn't help try the reinstallation with removing the preferences also.

 

Did this work in the past? If yes, what has been changed on your system before the issue occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo