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donutcritic
Participant
October 30, 2022
Question

LrC 12.0.1 crashes upon startup on Mac Ventura 13

  • October 30, 2022
  • 4 replies
  • 3524 views

Just migrated to a new Mac Studio (M1 Ultra, 64GB, Ventura 13.0), all apps work fine *except* Lightroom Classic (e.g. Lightroom, Photoshop, and non-Adobe products). LrC shows the splash screen and then dies quietly. I've tried:

1. Moving the Library folders

2. Resetting LR Preferences shift+option when opening

3. Re-installed multiple times

4. Downgraded to 12.0 and upgraded to 12.0.1

5. Rebooted system

6. Ensured LRC has full disk access

 

Have sent 2 crash reports to Adobe with the same email address as my forum community id.

    This topic has been closed for replies.

    4 replies

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    donutcriticAuthor
    Participant
    November 18, 2022

    I created a new user account on my system and LRC works perfectly! Does anyone know where all the potential corrupt files could be? Back in my original user account, I uninstalled LRC and deleted a bunch of obvious files from [user]/Library/Adobe but the behavior continues.

      TheDigitalDog
      TheDigitalDog
      Inspiring
      November 18, 2022
      quote

      I created a new user account on my system and LRC works perfectly! 


      By @donutcritic

       

      So here's the tough part. Since it doesn't crash as a new user, there is a conflict with something in the original (Admin?) user that is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log in items in Users and Groups>Login Items in your System preferences (System Settings in Ventura). You can make a screen capture or jot down what each item is, disable, restart and try again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy but that's really the fix unless you do a clean install of the OS which might be more work.  The bottom line is, that something in your user account is conflicting with Photoshop. Gotta find out what that item is. 

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      April 17, 2023

      Thanks for this thread.

      I have been having real challenges with LrC. Won't start, hamgs my system. Also Mac Studio. M1 Max, 32 GB, Ventura 13.3.1.

       

      I worked with Adobe chat and the fix happened when a ".json" file was trashed. Now it is crashing again and there is a "metrics.json" file that is 10GB. I trashed it and we are up and running again.

      Any thoughts/feedback on keeping things straight? Do I need to periodically clean out that file?

      Thanks


      Adobe are currently working on a fix for the 'metrics.json' issue.

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        donutcriticAuthor
        Participant
        November 5, 2022

        Any other tips from the team or Adobe?

        D
        Community Expert
        Daniel KramerCommunity Expert
        Community Expert
        October 30, 2022

        Try deleting the prefrenece files in the User/ Library folder , then uninstall LrC by going in the Finder / Adobe Lightroom Classic folder and double clicking on Uninstall Adobe Lightroom. After you uninstall it reinstall it from the Adobe Creative Cloud app and then try it. Lets see what happens.

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        donutcriticAuthor
        Participant
        October 30, 2022

        I just did this, same behavior as before.

          Ian Lyons
          Community Expert
          Ian LyonsCommunity Expert
          Community Expert
          October 30, 2022

          Please post your 'System Info' to the forum. You'll find it listed under Help

          D
          donutcriticAuthor
          Participant
          October 30, 2022

          Here is my system info:

          Model Name: Mac Studio
          Model Identifier: Mac13,2
          Model Number: MJMW3LL/A
          Chip: Apple M1 Ultra
          Total Number of Cores: 20 (16 performance and 4 efficiency)
          Memory: 64 GB
          System Firmware Version: 8419.41.10
          OS Loader Version: 8419.41.10

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