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Genie69234522603
Participant
December 30, 2023
Question

LrC crashing immediately on startup M3 Mac

  • December 30, 2023
  • 1 reply
  • 265 views

i've recently migrated from an Intel mac to an M3. I'm running LrC version 13.1; Sonoma 14.1.1

Photoshop, Bridge, Indesign all work perfectly. LrC crashes immediately on startup - the splash screen appears for a moment then it vanishes. i've read through some older threads and here's what I've tried so far:

- uninstalled and reinstalled LrC multiple times (including older versions) and rebooted

- checked read/write permissions for Adobe log file (fine)

- deleted LrC preferences (option/shift when starting the application)

- disabled literally ALL login items and restarted - makes no difference

- deleted all of LRC's library files

However ... I've also created a new user and tried starting LrC from that account - and it starts up just fine.

 

clearly there's an issue with my account, but i'm at a loss as to what it might be. i've sent error reports to Adobe, so there should be some logged somewhere under my email address

 

tia 🙂

Genie

    This topic has been closed for replies.

    1 reply

    GoldingD
    GoldingD
    Legend
    December 30, 2023

     

    uninstalled and reinstalled LrC multiple times (including older versions) and rebooted

checked read/write permissions for Adobe log file (fine)

deleted LrC preferences (option/shift when starting the application)

disabled literally ALL login items and restarted - makes no difference

deleted all of LRC's library files

     

     

    While you did state:

    checked read/write permissions for Adobe log file

     

    I do not think that is the same as allowing LrC permission as described in the following link, that I do not see in your list of attempts

     

    https://helpx.adobe.com/lightroom-classic/help/allow-permissions.html

     

    hmm, do I have tthe correct link?

    G
    Genie69234522603Author
    Participant
    December 30, 2023

    no, i haven't tried that. weirdly, although Bridge, Photoshop and Indesign all have permissions, LrC is greyed out, with the only option as 'full disk access' - and I can't seem to select it. 

    GoldingD
    GoldingD
    Legend
    December 30, 2023

    You need to unlock the option.

     

    I think that is in the video

     

    an unrelated video, but at about 50 seconds in this person unlocks:

    https://www.youtube.com/watch?v=QxOijCl_RHc

     

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