Skip to main content
I
Io29098645vvu5
Participant
March 27, 2023
Question

LRC crashing, increase RAM usage

  • March 27, 2023
  • 1 reply
  • 971 views

Hi, I'm experiencing this problem using Lightroom Classic: after a few minutes of use, without any problems, everything suddenly freezes and looking in the task manager I notice that the RAM usage keeps increasing, almost takes up the entire bandwidth (32 GB DDR5) then 'stabilises', but everything stays frozen. I have to forcibly close LRC.
I've tried installing all the updated drivers for the motherboard and processor (AMD Ryzen 9 7900X 12-Core Processor 4.70 GHz), for the video card (GeForce RTX 3060), but the error keeps occurring.

I really don't know what to do anymore, if someone can give me a hand...

I used a translator, I hope everything is clear

Thanks 

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 27, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
I
Io29098645vvu5Author
Participant
March 27, 2023

I've been carrying the problem around for over a month, sure enough at the beginning of February I sent error reports to Adobe, then honestly I got fed up with it. Thinking it was a hardware/software problem, I changed RAM, did various updates, a few days ago I restarted the PC and the same error occurred with an error message from Adobe (see attached video). I sent the report, but since then the same thing has been happening (LRC freezing, RAM consumption increasing) with no messages of any kind.

PS works without any problems.
Any other programme I use on the PC works without any problems.
I have done all kinds of stress tests on the hardware and there are no problems.


I always use the same e-mail

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 27, 2023

I've researched back to February 1 and find no crash reports submitted under this email address. 

High RAM usage is often tied to a bad install. A clean reinstall is recommended to rule this out. 

 

Clean Lightroom Install Procedure

 

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes
Rikk Flohr: Adobe Photography Org
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices