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supergios
supergios
Known Participant
July 12, 2020
Question

LRc Keeps crashing and I'm going out of my mind

  • July 12, 2020
  • 6 replies
  • 1260 views

Guys help - I am running an Imac 27" -Quad core i7 from 2014 with 32gb of RAM

 

LRc keeps crashing like everytime i go into a folder and its doing my nut in. Please can anyone help - so far i've changed my location of my catalog - ( my catalog is on a external HD )

- reisntalled LRc

- reformatted my imac and reinstalled everything from new

- deleted preferences with shift, alt and delete

- changed leads on my external

- Reset my Vram

 

Not sure what else do from here!

 

Any suggestions

This topic has been closed for replies.

6 replies

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
July 30, 2020

Hi,

Please try creating a new catalog in Lightroom and let us know if it helps with the crash issue.
Also, if you haven't submitted a crash report, please submit it the next time Lightroom crashes and let us know. 
You may have a look at this article for more information on crash reports: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Regards,
Sahil

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
July 12, 2020

Just a thought out of the box, please post a screen capture of what you see in the folder where your Catalog File is located. The default location is "User name" Pictures > Lightroom.

If by chance you see a file that carries the name of Catalog file but ends .lock (LOCK) delete that file and no other file.

That is a temp file that is placed there when your Catalog file is opened in LrC. If LrC shuts down abnormally it will prevent any further use of the Catalog.

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
supergios
supergiosAuthor
Known Participant
July 12, 2020

supergios
supergiosAuthor
Known Participant
July 12, 2020

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.15.5 [19F101]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
SqLite Version: 3.30.1
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 874.9 MB (2.6%)
Virtual memory used by Lightroom: 7,660.2 MB
Memory cache size: 143.3MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 12MB / 16383MB (0%)
Camera Raw real memory: 13MB / 32768MB (0%)
Displays: 1) 4096x2304

Graphics Processor Info:
Metal: AMD Radeon R9 M290X

 

Application folder: /Applications/Adobe Lightroom Classic

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Luminar 4

dj_paige
dj_paige
Legend
July 12, 2020

Describe the problem step-by-step and in detail. Lightroom is open, then what do you do and what happens? Explain it so it seems like we are standing at your computer watching what you do.

 

Is there an error message? If so, please quote the exact unedited word-for-word error message.

supergios
supergiosAuthor
Known Participant
July 12, 2020

no error message given crashes and goes to a black screen and 'press a button to restart' or bizarely goes to my login screen. 

dj_paige
dj_paige
Legend
July 12, 2020

So, its not Lightroom that is crashing, it is your computer that is crashing. Is that correct?

 

Can you please walk us through the actions that cause this, step-by-step?

    supergios
    supergiosAuthor
    Known Participant
    July 12, 2020

    version 9.3

    supergios
    supergiosAuthor
    Known Participant
    July 12, 2020

    imac os 10.15.5

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    July 12, 2020

    Mac OS version ?

    LrC version ?

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    supergios
    supergiosAuthor
    Known Participant
    July 12, 2020

    latest Mac OS and Lightroom up to date 

    dj_paige
    dj_paige
    Legend
    July 12, 2020

    Give us the version NUMBER and not words like "latest" or "up-to-date"

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