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Answered

LrC: Masking stack dissapears when clicking on basic development icons (basic, crop, remove...)

Forum|Forum|4 months ago
November 3, 2025
2 replies
224 views

Hello,

I have a serious issue. On any imge with mask, all of them dissapear if the icons of this panel.

Reset preference, reinstalled. Still the same issue. I cannot use any of the mask applied on the images.

Did not change anything (LrC version 15, win 10 2H22), drivers etc...

I AM STUCK..

Thanks to the community

log generated an sent to Adobe.

Windows

Correct answer drtonyb

@Buz leclair

Masking is only available (visible) when the Masking tool is active - your second screen shot.

Masking is not visible when Edit is active - your first screen shot or when any of the other tools are active, (Crop, Remove and Red Eye).

This is normal and how LrC works.

B

Buz leclairAuthor

Participant

Sorry, I am a newbie. Providing more 'food is more than obvious. My apology.

I attache what was requested.

Note that the nVidia GT1030 do not support the studio driver. No glitch since day one. Latest drive installed. The GT730 is the secondary one.

I realize that the description of the issue in my previous was terrible (badly tired, not an excuse). Btw: English is not mother tongue. Issue description

1 - An image with one or several mask is ready for more processing

2 - Click on the 'basic' icon..the masks go away one by one. Same issue with 'crop' and 'remove'.

btw: ""Don't Import Suspected Duplicates" is gone (linked ?)

What was done:

- reset preferences

- deinstalled + reinstalled

Thank you for the time and consideration

Laurent (aka LArry)

system_info_-_LL.txt

B

Buz leclairAuthor

Participant

Hello fellow expert.

If I can further help in addition of the info provided, please let know.

I do understand that you are doing your best.

Fyi, I currently deal with some customers as I do not deliver on my promises.

Best Regards

Per Berntsen

Community Expert

First of all, the driver for your Nvidia GT 1030 GPU is four years old.

Download the latest driver from this page and install it. (clean install)

https://www.nvidia.com/en-us/drivers/details/257496/

If updating the driver doesn't help, disable the Nvidia GT 730 GPU, which you also have, according to the system info.

Having multiple GPUs is known to create issues with Adobe software.

Follow the instructions on this page (which also contains instructions for doing a clean install), scroll down to point 4 and 5 to find instructions for disabling.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

AxelMatt

Community Expert

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Please post also a screenshot that we can see the issue.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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