LrC: Masking stack dissapears when clicking on basic development icons (basic, crop, remove...)

[Buz leclair]

Hello,

I have a serious issue. On any imge with mask, all of them dissapear if the icons of this panel.

Reset preference, reinstalled. Still the same issue. I cannot use any of the mask applied on the images.

Did not change anything (LrC version 15, win 10 2H22), drivers etc...

I AM STUCK..

Thanks to the community

log generated an sent to Adobe. 

[AxelMatt]

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Please post also a screenshot that we can see the issue.

[Buz leclair]

Sorry, I am a newbie. Providing more 'food is more than obvious. My apology.

I attache what was requested.

Note that the nVidia GT1030 do not support the studio driver. No glitch since day one. Latest drive installed. The GT730 is the secondary one.

I realize that the description of the issue in my previous was terrible (badly tired, not an excuse). Btw: English is not mother tongue. Issue description

1 - An image with one or several mask is ready for more processing

2 - Click on the 'basic' icon..the masks go away one by one. Same issue with 'crop' and 'remove'.

btw: ""Don't Import Suspected Duplicates" is gone (linked ?)

What was done:

- reset preferences

- deinstalled + reinstalled

Thank you for the time and consideration

Laurent (aka LArry)

[Buz leclair]

Hello fellow expert.

If I can further help in addition of the info provided, please let know. 

I do understand that you are doing your best.

Fyi, I currently deal with some customers as I do not deliver on my promises. 

Best Regards

[Per Berntsen]

First of all, the driver for your Nvidia GT 1030 GPU is four years old.

Download the latest driver from this page and install it. (clean install)

https://www.nvidia.com/en-us/drivers/details/257496/

If updating the driver doesn't help, disable the Nvidia GT 730 GPU, which you also have, according to the system info.

Having multiple GPUs is known to create issues with Adobe software.

Follow the instructions on this page (which also contains instructions for doing a clean install), scroll down to point 4 and 5 to find instructions for disabling.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[Buz leclair]

Hello

a) Nvidia 1030 driver cleaned then installed the most recent one (581.80). Note that I was advised not to install the 'game' version and go with the 'studio' one. So far (I can be wrong) the most recent 'studio' version is 4 years old (to my knowledge)

No add-on previously installed.

b) Secondary card removed from the computer). Therefore no interference. 

c) Nvidia Setup panel (dowloaded it)

LrC added to 'global parametres' (translated from french)

Graphic processor for open GL rendering: Nvidia Geforce 1030 (unable to fin "high performance NVIDIA' - faccording to my translation from french) see screen copy

d) in Préférence, GPU setting set to Auto 

Outcome: Failure

- deactivated the GPU in LrC, restarted

Outcome: Failure

What I have difficulties to understand is that this issue seems not to be related to any hardware change (none occured). Software wise, no major change but I may I have missed something.

Thank you for the efforts...and upcoming help

[AxelMatt]

The NVidia GT1030 is a 8 years old graphic device card and is only recommended for office applications.

The card isn't powerful enough to support image editing like Lightroom, Photoshop etc.

There is also no recent Studio Version of the device driver available.

You should consider upgrading your graphics card. However, this also depends on the age and performance of your entire PC. Most importantly, the power supply must be able to deliver enough power.

A card from the RTX 30xx or 40 series would be recommended, for example. However, you would then need a power supply with at least 500W (depending on your PC's configuration, such as RAM, number of hard drives, etc.) and the corresponding 8-pin power connectors for the graphics card.

Also, be aware that support for Windows 10 ended in October and there will be no more updates or patches, unless you requested a free one-year extension from Microsoft.

In some cases, it might be better to replace the entire PC. That way you'll have a powerful machine that you can work with for the next few years.

[drtonyb · Accepted solution]

@Buz leclair 

Masking is only available (visible) when the Masking tool is active - your second screen shot.

Masking is not visible when Edit is active - your first screen shot or when any of the other tools are active, (Crop, Remove and Red Eye).

This is normal and how LrC works.