LrC opens to a trial/purchase screen though subscription is active

Forum|Forum|3 years ago
March 1, 2023
1 reply
4057 views

I cant open lightrrom anymore. The message I get is start trial or provide serial number I have an active subscription but ant find any serial number) The big issue is that I am supposed to continue working on 3 blurbbooks in Lightroom on thsi computer and now I wonder if everything is lost. Many years of work that is.

If anyone can help I would be so thankful.

Windows

This topic has been closed for replies.

C

Cicilie2654583471naAuthor

Participating Frequently

Sorry about all the misspellings. Im so stressed.

C

Cicilie2654583471naAuthor

Participating Frequently

My prevoius post were marked as spam. I was asking for help! After that I tried to open lightroom as trial and I can now see that there is nothing left of my 3 books. This is not spam and I am loosing my trust in Adobe soon.

As I said. I could not open lightrom anymore. The message I got was start trial or provide serial number but I have an active subscription (cant find any serial number under "products") The big issue is that I am supposed to continue working on 3 Blurbbooks in Lightroom on this computer today and now it seems that everything is lost. Many years of work that is.

If anyone can help I would be so thankful.

Rob_Cullen

Community Expert

Skjermbilde_2023-03-01_21-57-27.png

I raise some points from this conversation thread that may be helpful-

1) The [Lr] icon suggests you are using Version 6 of the 'old' standalone Lightroom

2) "The version is Lightroom CC 2015." This suggests you have installed the Adobe Creative Cloud Desktop App which has converted your (Serial based) v6 into the (Subscription based) CC2015. (The same App, just licenced in a different manner)

3) You need to be paying to the Photography Plan (20GB) on a monthly or annual basis to use the CC2015 version. Do you pay monthly? If you don't then that is the reason for seeing "Trial Version". And if you do subscribe, why are you not using a later Version? (now at v12.2).

4) Check you account at https://account.adobe.com/ for you Plan details.

5) Your screen-clips indicate a 'Lock' file is present. It should only be in existence when Lightroom is open and running. If Lr is closed then this 'Lock' file will prevent Lr from opening and needs to be deleted in File Explorer.

5) Screen-clips of the {Lightroom Catalog Previews.LRDATA} folders and files are irrelevent to this problem.

6) What are the double-ended blue arrows on all you folders and files?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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