Inspiring

Answered

LrC ver 11.1 won't open on Mac

Forum|Forum|4 years ago
January 24, 2022
8 replies
3425 views

On my Mac mini running Big Sur, LrC version 11.0.1 installs and runs fine but when I upgrade to 11.1 LrC hangs on the splash screen, won't open my catalog and I have to do a force quit to close out. My Mac is still fully operational it's just Lightroom which freezes. I have Googled for answers and searched in this and the Lightroom Queen forum but haven't found a solution. One thing I’ve tried is I renamed the preference file and then upgraded to 11.1 via Creative Cloud but when I launch LrC it still hangs at the splash screen. A new preferences file was created but still no success. This is the first Lightroom upgrade I've had problems with.

Any ideas on what might be causing this and what I could do to fix it? Thanks.

David

macOS

This topic has been closed for replies.

Correct answer dhampny

I just updated to LrC v11.2 and it opens and runs fine.

Y

Yowan

Participant

LRC 11.5 freezes regularly at different moments with Big Sur 11.6.8 on a MacBook Pro 2015

Never had this problem with earlier versions. Tried all suggested remedies except setting off Graphic Processor.

Y

Yowan

Participant

Problem seems to be solved by setting off use of GPU. My MacBook has a NVIDIA GeForce GT 750M 2 GB. LRC 11.5 needs a 4 GB card apparently. Can someone confirm that ? TNX

D

default22660417sumykp

Participant

Same 11.0.1 works anything higher does not.

R

rasc88

Participant

I had the issue with LR 11.2 not opening beyond the "Adobe Credits screen" before opening LR. I deletet the .plist files - no success. I downgraded to LR 11.1 and now to 11.0.1 - no success. LR start now, but does not open my catalogue - when opening my catalogue, it freezes. What do I do wrong? Any help?

dhampnyAuthor

Inspiring

What has worked for me now for several weeks was setting "Use Graphics Processor" under the "Performance" tab in LrC Preferences to "Off". I'm no longer having any failure to open issues.

I don't know if Adobe changed something but prior to v11.1, I always had "Use Graphics Processor" set to "Auto" and had no problems opening LrC.

Hope this helps.

David

Dynamic_beauty15A8

Participating Frequently

11.2 works for me as well.

schlosrat

Participant

That's nice that it works for you. I'm sure it works for most folks, but there are definitely those for whom it doesn't work.

I've tried every tick listed and both 11.1 and 11.2 lock up for me on the spalsh screen while reading preferences. I've rebooted so many times it's silly. I've nuked the old perf file to no effect. I've set the Full Disk Access and Accessibility Options. I've tried it all. There's one and only one thing that works for me, versions from 11.01 and earlier.

If this is the junk they're selling someone should pull their developer cards.

dhampnyAuthorCorrect answer

Inspiring

I just updated to LrC v11.2 and it opens and runs fine.

dhampnyAuthor

Inspiring

I've been away from my LR computer for a few weeks. LrC v11.2 had been working but when I launched it on my return it froze. I've just updated to Monterey but 11.2 still freezes and I'm back to using v11.0.1. I'm baffled.

Adobe, please help!

M

MillieLandis

Participating Frequently

This happens to me after nearly every Lightroom Release Update. It's truly a shame that a subscription I pay for to a company that makes BILLIONS in profits still cannot afford to properly QC and BETA it's products and relies on us to do it for them.

dhampnyAuthor

Inspiring

After all the help and advice and suggestions I've been given on this forum and the Lightroom Queen forums I am still not able to successfully install and work with v11.1, but I am able to run v11.01 successfully. It's puzzling. I've only read 3 or 4 postings by users with this same problem so we must be part of a small minority unable to work with v11.1 for some strange reason.

Dynamic_beauty15A8

Participating Frequently

It would be great to figure out if there was some kind of commonality between us.

dhampnyAuthor

Inspiring

Carlos, thank you for your advice.

I downloaded and ran OnyX but I still have the same problem (LrC v11.1 locks up on splash screen). I created an Admin account and it still locks up. I logged back into my account and reverted to LrC v11.0.1 using Creative Cloud. It opens and works fine. I apologize for asking you for more help but any other suggestions?

David

josephlavine

Community Expert

I will add a second vote for Onyx.

I've used it for decades to address permission and cache issues.

warmly/j

Tarun Saini

Community Manager

Hi there,

We're sorry about the trouble with Lightroom Classic as the application hangs at the splash screen. Would you mind sharing the version of the operating system you are using?

Try resetting the preferences of Lightroom Classic by: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Backup your preferences before resetting by: https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Also, check this article and see if that helps: https://helpx.adobe.com/lightroom-classic/kb/lightroom-not-launching-after-splash-screen.html

Let us know if that helps.

Regards,

Tarun

dhampnyAuthor

Inspiring

Hi Tarun,

I'm using macOS Big Sur 11.6.2. I had already tried resetting my preferences and the two solutions mentioned in the article without success before posting on the Lightroom Queen and this forum.

David

Tarun Saini

Community Manager

I'm sorry that the issue persists. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility. Once done, restart the Mac.

Let us know if that helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded