Participating Frequently

Question

LrClassic keeps looking for preference and doesn't open!

Forum|Forum|3 years ago
September 9, 2022
2 replies
1240 views

LrClassic last version uptodated. Worked great till yesterday.

MacOS Montrey Version 12.5.1

macOS

This topic has been closed for replies.

G

gillm4727Author

Participating Frequently

Thank you CommunityGuys for tips and procedures.

In the end after contact Adobe Support definitively they find the solution:

Update macOs Monterey to Version 12.6.

Merci, Gil

JohanElzenga

Community Expert

Try resetting the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

-- Johan W. Elzenga

G

gillm4727Author

Participating Frequently

Hi Johan,

I'd reseted lightroom preferences: (v1) on starting Lr and (v2) Manually.

On manually way I didn't find the .agprefs files to be remove!

Also I'd uninstall LrClassic on CreativeCloud and Install it back.

Sorry the problem persist: READING PREFERENCES ...

Note that the version Lightroom (standard not Classic) works perfect.

Thks for your help.

JohanElzenga

Community Expert

Definitively it does not work.

PREFERENCES:

--> Macintosh HD / Users / [your username] / Library / Application Support / Adobe / Lightroom / Preferences / Lightroom Classic CC 7 Startup Preferences.agprefs was deleted

--> Macintosh HD / Users / [your username] / Library / Preferences/com.adobe.LightroomClassicCC7.plist was deleted

—> Restart Mac

—> Open LrC

—> LrC Reading preferences

MONTEREY SECURITY & PRIVACITY

—> MacOS 'System Settings - Security & Privacy' was added Lightroom Classic and Photoshop to "Full Disk Access"

—> Added also on Accessibility

SHOULD I MIGRATE BACK TO AN OLDER OS VERSION?
SHOULD I INSTALL LrC OLDER VERSION ?
ADOBE HOT LINE?
I do not know what to do. I cannot keep working without LrC!

Lightroom Classic runs just fine with the same versions on many computers. Downgrading may solve the problem for now, but what do you expect to do next? Never upgrade MacOS anymore for the rest of your life? Never upgrade Lightroom Classic anymore? Try the following. Create a new user on your computer, log into that user account, login to the CC app and then start Lightroom Classic. It will be like a brand new installation. If Lightroom Classic works in the new account, then you'll know it's some corrupted file in the other account that causes the problem. Adobe has some cleaning options that you can use to really remove all Adobe stuff from a computer. Using that and then installing everything again should work if you know that it works in a clean account. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-- Johan W. Elzenga

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