Participant

Question

MacOS Monterey 12.2.1

Forum|Forum|4 years ago
February 14, 2022
6 replies
3046 views

I have done a couple of hours with Adobe support on this without a solution - anyone else have similar problems? Lightroom Classic suddenly not opening (MacOS Monterey 12.2.1). For a while the opening flash was appearing, but that's all. Now it simply doesn't open.

Adobe support, after much investigation, say that this is an Apple user account problem, and that I should ask Apple support to help to repair my user account. We set up a new user account, and LR Classic opened in that account without any problem.

There are no other symptoms of the corrupted user account apart from the behaviour of Lightroom Classic.

I have also tried all the suggested historical fixes - renaming library application support files, resetting preferences, etc.

Anyone have a similar problem, or a solution? I wonder if it is the recent Monterey 12.2.1 update. Should we therefore wait patiently for a solution once the issue is logged?

macOS

This topic has been closed for replies.

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tanjar38395066

Participant

Same problem here. Uninstalled and reinstalled. Still not working.

Some suggested creating a new user acccount... do they mean a new Adobe account??

Earth Oliver

Legend

I'm wondering if this might be related to a Permissions issue? For some reason the Adobe app don't always set up security correctly and this leads to all sorts of weird issues with both Lr and Ps.
In your System Prefs, go to Security and Privacy>Privacy>Full Disk Access - make sure Lr has access and that the check mark is active. Then go to Files and Folders just below and add Classic there too.

Adobe needs to add this as a sticky thread somewhere because if it's not set correctly, it can also lead to data loss.

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tanjar38395066

Participant

Tried this. Didn't work. Onward.

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Giannis F

Participant

Facing issues on installation of adobe in my monterey 12.2.1 . Says error and not install. I have speaked with adobe for hours. No progress. Apple told me to delete the current user account for some reason ana make another and to try again.

dj_paige

Legend

Facing issues on installation of adobe in my monterey 12.2.1 . Says error and not install. I have speaked with adobe for hours. No progress. Apple told me to delete the current user account for some reason ana make another and to try again.

By @Giannis F

Provide details. Provide the exact error message, word-for-word.

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sk92589385

Participant

Hi Paul. My Lightroom classic has also just stopped opening after installing Monterey 12.2.1 update. I wish I had read your post first. Did you get an update/solution? Thanks.

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Paul231529704wpiAuthor

Participant

Still working it through with Apple Support! As a temporary workaround I created a new user account, opened Lightroom Classic and linked to the existing catalogue file. Have another call with Apple this week after supplying them with logs last week.

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sk92589385

Participant

Ok thanks Paul. Still didn't open for me after setting up a new account. My issue seemed to be old version of lightroom 6 not actually classic and no longer supported so had to switch to subscription on new mac. Previously I had migrated from a time machine backup and Lightroom 6 worked for a short while before updating macOS.

dfconn

Known Participant

I am having issues with Monterey 12.2.1 and LR Classic 11.2, but not your issues.

After working for a few minutes, LR refuses to let me change the color tag of an image, or refuses to show the proper file name when hovering over the file's thumbnail - finally, I have to exit and LR tells me that its writing XMP info, and then refuses to exit sometimes when I say go ahead and exit...there's definitely a major snafu going on here between Montery and LR Classic...

Late 2019 Macbook Pro bought in 2020 - 64gb memory, i9 chip

kind_Hero1587

Participating Frequently

Bonsoir,

Like many other especially when using an extended Keyboard with a foreign langage!

See this thraed… https://community.adobe.com/t5/lightroom-classic-discussions/color-label-shortcut-issues/m-p/12478059#M247352

Best regards from France,

Balliet JM

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Paul231529704wpiAuthor

Participant

reposting this as a bug issue. I have done a couple of hours with Adobe support on this without a solution - anyone else have similar problems? Lightroom Classic suddenly not opening (MacOS Monterey 12.2.1). For a while the opening flash was appearing, but that's all. Now it simply doesn't open.

Adobe support, after much investigation, say that this is an Apple user account problem, and that I should ask Apple support to help to repair my user account. We set up a new user account, and LR Classic opened in that account without any problem.

There are no other symptoms of the corrupted user account apart from the behaviour of Lightroom Classic.

I have also tried all the suggested historical fixes - renaming library application support files, resetting preferences, etc.

Anyone have a similar problem, or a solution? I wonder if it is the recent Monterey 12.2.1 update. Should we therefore wait patiently for a solution once the issue is logged?