• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
6

MacOS Sonoma completely breaks Sony camera compatibility

Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

The update to MacOS Sonoma introduces some new system privacy stuff that apparently prevents Lightroom Classic from seeing any photos on a connected camera, and thus nothing to import. It actally prevents the camera mounting its drives in the Finder as well, although if I remove the card and use a card reader, the drive mounts OK. 

 

The advice is to do the usual allowing Lightroom full disk access - but I already had done this, and it is switched on both in the Files and Folders and Full Disk Access sections of Settings > Security and Privacy. 

 

Does anyone know who needs to fix this? It's not specifically a LR issue (as I say the camera no longer mounts as a volume of files in the Finder either) - is it a Sony issue?

TOPICS
macOS

Views

4.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Additionally - this information seems to be outdated 

 

https://helpx.adobe.com/lightroom-classic/help/allow-permissions.html?trackingid=29NMCKMQ&mv=in-prod...

 

This is not what I see when I go into the relevant section in Settings. 

 

Screenshot 2.jpgexpand image

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Update - if I turn off the full disk access for Lightroom, then those other options like desktop and documents do indeed appear, and are switched on. But neither LR nor the finder can see the folders of images when the card is in the camera, so it's still a bug. Neither full disk access or the files and folders option seem to allow LR to see the images. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Lightroom gets the connection from MacOS, so if the Finder can't see the camera either, then this is a MacOS issue, not a Lightroom issue. I would advice to use a card reader. Much faster and more reliable than connecting a camera.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Yeah but it worked until now and now it doesn't. Not a positive step. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

The Mac update breaks Mac's ability to communicate with Sony.

I would recommend you contact Apple for guidance also. If Finder cannot see the files, Lightroom will not be able to either, as it relies on the OS APIs for this connection. 

Or you can bypass this using @JohanElzenga 's excellent suggestion for a workaround. 

In any case, Lightroom Classic 12.5 is not supported for Sonoma.
Please see: https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-sonoma-compatibility-with-lightro... 

 

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Geuine question - given that it was in public beta for months why is LR not supported on it? Surely you've had time to work on this stuff?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

quote

Geuine question - given that it was in public beta for months why is LR not supported on it? Surely you've had time to work on this stuff?


By tonywilson3454

 

You don't understand what Rikk is telling you. This is an Apple bug. Lightroom cannot fix bugs that are caused by Apple.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

I asked him why LR isn't supported on Sonoma, if you look at the words I wrote. If you can manage that. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Genuine answer: It does not appear to be an Adobe bug. 

 

Based on the information posted by you, this looks like an Apple or Sony issue that collaterally affects Lightroom. 

We would be glad to help, but if Finder cannot see the folder, there isn't a lot we can do. @JohanElzenga 's advice regarding Card Readers is good and a piece of advice I offer to others who are using Direct Camera Connect - regardless of whether or not they have a problem.  Apt tools for apt tasks is my advice. 

 

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Thank you, but I wasn't asking about this bug any more. I understand it's an apple Sony issue. I was asking why, when Sonoma has been available in beta for many months, a company as large as Adobe doesn't have Lightroom compatible after its release? We do pay for this stuff. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

If you are new to the forums, my apologies. This has been explained many times before all over this forum:

Much like a raw file for an unreleased camera, manufacturers reserve the right to make changes up until the actual release date - Apple is no different. Until an interfacing software is in a complete release state, the issue of compatibility is largely moot. Otherwise, time would be spent chasing, changing, and then reverting those changes to accommodate the moving target of the OS's bugs life cycle. 

 

LrC 12.5 was released in August. Sonoma was released in September. Doubtless, the next release of LrC will be Sonoma compatible, but it is a little odd to expect it to be retroactive. 

 

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

It's a little odd to pay for software that doesn't work properly, but ok. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

No one here has said it doesn't work. What was said was it is not supported. 

Rikk Flohr: Adobe Photography Org

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

I did. Surprised you missed it.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

LATEST

You are beginning to sound like the guy who complaints with the manufacturer of his fridge, that the fridge doesn't work anymore during a power cut.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines