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Map Module Not Working in Lightroom Classic CC

Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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I just let Creative Cloud update Lightroom Classic to 7.4. Otherwise things work, but as soon as I got the Map module I get "Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details."

The Internet seems to say this is typically seen when the application has the wrong Google maps API key -- is this something that needs to be set by Lightroom users? How do I see the Lightroom JavaScript console?

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correct answers 1 Correct answer

LEGEND , Aug 02, 2018 Aug 02, 2018

The map is back. You may need to re-start Lightroom and / or re-boot your computer.

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Community Expert ,
Aug 01, 2018 Aug 01, 2018

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Yes, Google seems to have changed something. Hopefully it's just a temporary glitch, otherwise Adobe may have to bring out an update before it works again.

-- Johan W. Elzenga

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New Here ,
Aug 01, 2018 Aug 01, 2018

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Same here.
Debugging look like that Adobe miss up the renew of your internal (!!!) Google Maps user key.

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LEGEND ,
Aug 02, 2018 Aug 02, 2018

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The map is back. You may need to re-start Lightroom and / or re-boot your computer.

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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I have the  same problem with 6.14 as of the last two days

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Community Expert ,
Dec 01, 2018 Dec 01, 2018

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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thank you John but that is not the error message I am getting but the same as per Shadowfantasy

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Community Expert ,
Dec 01, 2018 Dec 01, 2018

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Not sure if the error message wording matters (I could be wrong).

But Adobe has made clear that, as of 30 Nov 2018, the Map view no longer works in any version of Lightroom other than Classic CC 8.0.

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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Thank You guess its time to look for an alternative

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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This has all been an annoying First Day of December gift from Adobe and Google. Seeing a big white box in the Maps tab makes the geotag part of my photo catalog pretty worthless.

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Community Expert ,
Dec 01, 2018 Dec 01, 2018

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Which version of Lightroom are you running?

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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Got to agree Larry I purchased LR in november 2016 with no mention of support ever ending and now this. Like you say the whole catalogue is basically useless now

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LEGEND ,
Dec 01, 2018 Dec 01, 2018

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Joey_au  wrote

Like you say the whole catalogue is basically useless now

The WHOLE catalog is useless?

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New Here ,
Dec 02, 2018 Dec 02, 2018

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I to have same problem in LR 6.14. Call me cynical but similar problem of none working map module in photoshop elements 14 some time ago. Adobe blame Google,  this time java. The real reason is Adobe find a way of shutting down this Web based facility so you are coerced into taking up an annual payment product. My google map interface provided by Synology in photostation6 works just fine as does google earth. If I am wrong let Adobe go on the record to deny this.

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Community Beginner ,
Dec 02, 2018 Dec 02, 2018

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Best I can tell Google has upped (by around 1400% ????) the costs of hooking into their maps, and a lot of program apps are switching to Here, Mapbox, and other map services which don't charge as much, but which probably aren't as good. You would think, however, that Adobe would at least set us up with a low resolution map or something before just disconnecting from Google. [Sorry, I'm being nontechnical about this.]

The Maps part of the Lightroom catalog is an important part of the photo database and a solution of 'hand typing' in map coordinates is a pretty poor response out of Adobe..... And frankly I use Google less and less these days. A google search for anything generally just brings up several pages of links to someone trying to sell me whatever I am searching for. (Facebook, the same way...)

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New Here ,
Jan 09, 2023 Jan 09, 2023

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Does not work in 12.1 of the subscription paid version either

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LEGEND ,
Jan 09, 2023 Jan 09, 2023

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LATEST

In general, the Map module does work on LR 12.1, though there are some reports of problems with it (and fixes for many of them).  You've posted in a four-year-old thread -- I recommend you start a new thread and include both a detailed description of the symptoms and the output of the menu command Help > System Info.

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New Here ,
Dec 07, 2018 Dec 07, 2018

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I got the same problem yesterday December, 6. And contrary to what is mentioned at the beginning it is not solved! If it is only a CS6 problem, I believe this is a way Adobe has found to force their users to subscribe annually, something I don’t want to do.

The excellent free software GeoSetter, which is way more powerful than the map module of Lightroon also has a problem with Google Maps, but at least you can still see something, not a grey page like in Lightroom CS6.

So the question is: when Adobe plans to fix this issue?

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New Here ,
Dec 07, 2018 Dec 07, 2018

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Geosetter is truly awful, one of the worst designed and unusable interfaces I've come across. Nikon's ViewNX used to be good for geotagging, but the latest version (the only one that now also works) is awful as well.

I have CC2015 with perfectly good license - Adobe can shove it if they think I'm going to spend a fortune on the annual license to get the map feature back.

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Community Beginner ,
Dec 07, 2018 Dec 07, 2018

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I've migrated over to corel after shot pro and paintshop 2019 geotags work on going support and no monthly sub. Guess if I wanted to make monthly payments I would go to a bank.

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New Here ,
Dec 07, 2018 Dec 07, 2018

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Yup this has happened with many software and websites recently that are using Google Maps. It is a simple fix for web developers, but it seems Adobe may be a whole lot slower at fixing this issue.

Does adobe have a tech support email address or something we can all email to let them know this has broken?

Damn google for changing their ways!

Anyone know if we can change the basemap we use (Bing or something instead)??

EDIT: It seems Map is no longer supported. This was a main reason why I purchased lightroom, I feel I am entitled to a refund from Adobe now they have taken the software function away from me! Very angry!

Map is no longer supported in this version of Lightroom

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New Here ,
Dec 08, 2018 Dec 08, 2018

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Adobe have no intention of fixing it, even though there obviously is a fix as the latest version's map module works fine - I would wager these version access the map identically, and if not, a simple update to a DLL would fix it. Instead og honouring paid licenses, they're using it as an opportunity to force people into their subscription model.

Here's the link to the Adobe statement on the topic:

Map is no longer supported in this version of Lightroom

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Community Beginner ,
Dec 08, 2018 Dec 08, 2018

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Adobe, now that I know you're willing not merely to abandon standalone users, but to cripple the application, I feel less and LESS interested in your product.

-unwilling to bend over.

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LEGEND ,
Dec 09, 2018 Dec 09, 2018

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If you want Adobe product developers to see your feedback, post in the official Adobe feedback forum, where Adobe wants all feedback: Lightroom Classic CC | Photoshop Family Customer Community . Product developers don't participate in this forum and won't see anything you post here (a user-to-user forum), but they do read everything posted there and sometimes reply.

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