Masks shut down LrC

Forum|Forum|2 years ago
May 22, 2023
1 reply
587 views

Since I have upgraded/Updated two version 12.3, each time I try to use the masks it shuts down light room and gives me an error to report. When I choose to continue or to restart it goes back to where I was when I loaded up light room the last time. Can anyone help with this? I cannot use masks at all but prior to this version I used them constantly.

macOS

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Correct answer johnrellis

"Operating system: Mac OS 13
Version: 13.3.1 [22E261]Application architecture: x64 (emulated)

Metal: Apple M1 Max"

You're on an Apple Silicon Mac but running LR in Rosetta mode. Troubleshooting steps:

1. Turn off Rosetta mode: In Finder, navigate to /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app, right-click it, do Get Info, and uncheck Open Using Rosetta.

2. Update to the latest version of Mac OS (13.4) to get updated graphics drivers.

johnrellis

Legend

Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

M

MinutiaeDiabloAuthor

Participating Frequently

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 13
Version: 13.3.1 [22E261]
Application architecture: x64 (emulated)
Logical processor count: 10
Processor speed: 2.4GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 11,553.3 MB (17.6%)
Virtual memory used by Lightroom: 65,792.2 MB
Memory cache size: 2,276.0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 2206MB / 32767MB (6%)
Camera Raw real memory: 2217MB / 65536MB (3%)
Standard Preview Size: 6016 pixels
Displays: 1) 6016x3384, 2) 3456x2234

Graphics Processor Info:
Metal: Apple M1 Max
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/mybeauty/Pictures/LIGHTROOM CATALOGUE TIM WATERWORTH 2023/LIGHTROOM CATALOGUE TWP 2023/LIGHTROOM CATALOGUE TWP 2023.lrcat
Settings Folder: /Users/mybeauty/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Any Vision
3) Aperture/iPhoto Importer Plug-in
4) ColorChecker Camera Calibration
5) DxO PhotoLab 6
6) DxO PhotoLab 6 Importer
7) Epson Print Layout
😎 Find Duplicates 2
9) Flickr
10) HDR Efex Pro 2
11) Helicon Focus Export
12) Luminar Neo
13) Nikon Tether Plugin
14) Plugin Parameters
15) SmugMug

Config.lua flags: None

johnrellisCorrect answer

Legend

"Operating system: Mac OS 13
Version: 13.3.1 [22E261]Application architecture: x64 (emulated)

Metal: Apple M1 Max"

You're on an Apple Silicon Mac but running LR in Rosetta mode. Troubleshooting steps:

1. Turn off Rosetta mode: In Finder, navigate to /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app, right-click it, do Get Info, and uncheck Open Using Rosetta.

2. Update to the latest version of Mac OS (13.4) to get updated graphics drivers.

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