Inspiring

Answered

Menu freeze

Forum|Forum|4 years ago
March 14, 2022
13 replies
1141 views

Whenever I pull down a menu lightroom freezes up and the only way to get out of it is to use the Task Manager to end the program. I've uninstalled/reinstalled, tried earlier versions, optimized my catalog, removed my most recent images from LR, reset the preferences. Please help.

Windows

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Correct answer robertt91762566

Hello. Just wanted to let you know that I found the problem. I noticed my touch pen was flaky so I deinstalled it and LrC started working immediately.

kentdesign

Community Expert

So working without a pen tablet and everything in Lightroom Classic works? The driver for the pen tablet was outdated. Make sure to delete all parts of that driver-some located deep in the operating system!

GoldingD

Legend

Time to contact Adobe

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robertt91762566Author

Inspiring

yeah. freeing memory didn't work either. Frustrating. Thanks for your time.

GoldingD

Legend

Use Windows Event Viewer, any events that might relate, might not be just a critical event.

https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

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robertt91762566Author

Inspiring

Here is a screenshot of the event viewer. These were the events that happened just now when I opened and then closed LrC. Not really sure what these mean, though.

I'm wondering if I'm just running low on memory. I'm going to try freeing up some to see if it work.

GoldingD

Legend

First up, click on that Error, a screen should show more info on it. What is shown? Actually, double click on it for more info, what is shown?

P.S. appears you have an issue with your WiFi, that's the Netwtw10 Warning.

see:

https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-shut-down-error-code-netwtw10sys-wth/33f6669e-41ad-49f6-bbaa-24cd00c95911

GoldingD

Legend

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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robertt91762566Author

Inspiring

Unfortunately, I can't get to the LrC system info because as soon as I drop down a menu it freezes. This is as far as I can get:

It literally gets stuck at this point. But its version 11.2.

kentdesign

Community Expert

WHich OS, computer, and which version of LR?

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robertt91762566Author

Inspiring

It is a Dell Inspiron Intel Core i7, Windows 10. LrC 11.2. Please see below comment for further info. This is the same system I've been using for several years. I just realized how little memory I have left so tomorrow I'll remove a bunch of stuff to see if that helps.

kentdesign

Community Expert

oh!

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