Skip to main content
Known Participant
May 6, 2024
Question

Missing Files

  • May 6, 2024
  • 1 reply
  • 601 views

I've relocated my studio and in getting reset up with computers I have a Missing File problem with the question mark on the folder. . I proceed with Find the File and I can locate the file but when I select it LR  removes all the files in that folder from Lightroom.  It now shows the folder I was trying to locate but with zero files. I can go to the folder on the hard drive and see them there but can't get them to show as in my folder on Lightroom (where it previously showed).

 

 Next I went to look for the folder to restore all photos and it says you already have that folder - do you want to merge. If I merge then it starts a second hard drive folder in LR and puts the photos there. Now I have a second hard drive folder on LR with the correct files but my original hard drive folder still shows empty. I've got about thirty folders I need to get coordinated but instead I've got TWO hard drives listed in LR - the original shows question marks and the new one shows empty folders (except for the test folder that "Merged".)

 

Help me get back to my original folders and remove the question marks.

This topic has been closed for replies.

1 reply

dj_paige
Legend
May 6, 2024

I proceed with Find the File and I can locate the file but when I select it LR removes all the files in that folder from Lightroom.

 

It does not remove files. It moves the files to the new location that you specified within the LrC folder panel. You have to find that folder that you specified within the LrC folder panel.

CraigT54Author
Known Participant
May 6, 2024

Thanks, DJ, but I'm not following. I say find the file and locate it on the hard drive. I select the proper photo and expect them to acknowledge each other and agree the file has been found. That's the way it worked before. Now when I select I want to find the file it removes them from LR. I didn't tell it to go somewhere else, I told it to say the missing file in LR is in this hard drive.  What am I missing here?

 

dj_paige
Legend
May 6, 2024

DJ, thanks for your tips but I may not be fully communicating my problem. I know thumbnails are simply links to the real files in the real folders on the hard drive. I've moved my shares of files over the years but this time all I did was to move my computer and hard drive from one building to another and then rebooted. Why should that cause the files to not be found in the same folders they were always in? And why should all the question mark thumbnails in a LR folder be drained when I do a Find File and click on their real location. The LR folders are for the same remote drive in the same folders they have always been in. I tried the All Photographs thing you suggested and it found a photo in the file where it should be on my hard drive. I then did the "find in library" and it took me to my folder but it still has a Question mark and says it's not there - where it just told me to look. I know its in that folder on that hard drive. I tried importing photos back into their folders but they are all grayed out thinking they are there. An option would be to continue what I was doing earlier where it removes all the thumbnails and repopulates folders on the hard drive under a second listing for that drive. I'm just concerned that when I do that to thousands of photos and then delete the hard drive name that's empty - it's going to cause some problems. However, all indications are that it doesn't recognize the original hard drive anyway.  I don't mean to frustrate you and you don't need to respond unless you see something I'm obviously doing wrong. Thanks, Craig


I am not a MAC expert. On Windows, this could be caused by the drive changing letter — the equivalent on a Mac would be the drive changing names somehow. I don't know if that happens on a Mac.


Whatever you do, DO NOT IMPORT. Importing these photos again will not help; it will make thinsg worse. This is so important I am going to say this three more times.

 

DO NOT IMPORT.

DO NOT IMPORT.

DO NOT IMPORT.

DO NOT IMPORT.

DO NOT IMPORT.

 

Still, in the past I have strongly advised people to not import, and they go ahead anyway. Don't be one of those people. This problem has a fix, but I don't know what it is, but I do know importing is not the solution.