Participating Frequently

Question

Missing subfolders

Forum|Forum|4 years ago
November 11, 2021
9 replies
1792 views

Hi!

After the latest update I can no longer open subfolders on my external harddrive when trying to import to the lightroom catalog? Is there some adjustment I can do to change that or is it some kind of bug in the system? It's really annoying when in stead of opening a subfolder I need to open a whole years worth of photos.

macOS

This topic has been closed for replies.

Rob_Cullen

Community Expert

I see you are still struggling with this problem- how annoying.

Here is my suggestions now (and for us to better understand)-

Set up the LrC Import dialog with my following suggestions-

1) Open the [IMPORT] dialog

2) Select (Highlight) the {Seagate Expansion Drive / Bilder 2016} Folder in the 'Source' panel.

3) Place a Check/Tick in the box above the Source panel for [Include subfolders]

4) Above the central window - check the option [ADD]

and then show us a screen-clip of the total LrC interface.

If you want to carry-on:

5) In the lower-right of screen click [IMPORT]

6) After the Import- Go to Grid View [G]

Show us a full-screen screen-clip of the {Seagate Expansion Drive / Bilder 2016} Folder in the Folders panel.

Now, Does it show sub-folders in the Library Grid View mode?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

hksj71Author

Participating Frequently

Yes the subfolders are there once imported to Lr.

Rob_Cullen

Community Expert

Thankyou for the screen-clips. So I am really out of suggestions and answers.

That you cannot see the expanded sub-folders under 2016 BEFORE you import is very strange. Obviously there is no problem showing the sub-folders in the Library AFTER the Import.

Maybe it is somehow connected to 'Permissions' for 'Removable Volumes' {Seagate Expansion Drive} only when you Import, that I do not understand.

But I do have questions based on your post.

1) Why are you not importing ALL photos into the Catalog? IMO That is the purpose of the LrC catalog DAM- to let you organize ALL of your photos. You should not be needing to "Open" old folders. 2016 should have been all imported in 2016. (My opinions- You are welcome to disagree.)

2) Why are you creating Smart Previews? Unless you intend to disconnect the Seagate Expansion Drive from your computer.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

Rob_Cullen

Community Expert

Please show us a screen-clip of the {Seagate Expansion Drive}/{Bilder 2016} folder, and subfolders, as you see it in Mac Finder.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

hksj71Author

Participating Frequently

This is how it looks in finder.

dj_paige

Legend

This screen capture does not indicate what drive you are looking at, and what the hierarchy of photos above this Bilder 2016 folder is (if there is a hierarchy above it). We need that information.

Rob_Cullen

Community Expert

I am still totally confused!!!

You say-

I'm not importing from a Nikon camera card. It's from an external harddrive the Seagate one.

Yet your 'Import' screen-clip indicates the Nikon Card as the 'Source'.

'Destination' folders are shown in a panel on the RIGHT side of the Import screen.

Exactly WHERE are you Importing files from? The "Source". A card, or a hard-drive folder?

Exactly WHERE are you wanting to 'store' the files in your hard-drive FOLDER structure. The "Destination" folder.

HOW are you importing the files? Using [COPY] or [MOVE] or [ADD] ?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

hksj71Author

Participating Frequently

I'm using a CalDigit hub to connect my external harddrives and my SD-card that is why they all show up when I go into the libarary and press import. Seagate that is the main problem is an eternal harddrive that I access through CalDigit since ther are no USB ports that fits in my new Mac. I always use import directly in Lightroom classic. And the problem is still when I mark Seagate, see all the subfolders, chose 2016 all the subfolders of 2016 is not visible. It's really annoying that the program needs to get all my photos from that year before I can chose which to import and press import.

Rob_Cullen

Community Expert

@hksj71 -Is the problem that nothing happens when you click on the 'Disclosure Triangle'?

The 'Disclosure Triangle' looks greyed-out in your clip (or is that just a Mac difference to my Windows?)

Do sub-folders actually exist under the {Bilder 2016} folder on the 'Seagate Expamnsion Drive' ?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

hksj71Author

Participating Frequently

That is exactly the problem. There are lots of subfolders under 2016 and it used to work before one of the upgrades of Lightroom.

Rob_Cullen

Community Expert

I am confused by your screen-clip. It shows you are importing from a Nikon Camera Card!

So is the problem that you cannot click, to select and highlight, the folders on the hard-drives on the 'Source' location?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

H

hksj71Author

Participating Frequently

No, I'm not importing from a Nikon camera card. It's from an external harddrive the Seagate one. Before when I opened the 2016 folder there where subfolders for all months of that year, but now I cannot click on them anymore.

GoldingD

Legend

Thing is, your screenshot show that you have a memory card selected. That would be the card used in your Nikon, the one with the various folders under DCIM.

If that is not the source that is giving you issues, another drive, then you need to post a screenshot of that drive selected.

GoldingD

Legend

Expansion Drive and Segate Expansion drive, are those different drives?

H

hksj71Author

Participating Frequently

Yes, those are two different ones.

GoldingD

Legend

What is your current MACOS, and did it get upgraded recently from pre Catalina?

H

hksj71Author

Participating Frequently

I've got the latest updates on the MAC.

dj_paige

Legend

I can no longer open subfolders on my external harddrive ...

The term "open" can have several meanings. Please explain exactly what you are doing in LrC, step-by-step, when you try to "open" a folder. And if there is an error message, please provide the exact unedited word-for-word error message.

Tarun Saini

Community Manager

Hi there,

We're sorry about the trouble with Lightroom. Would you mind sharing the version of the Lightroom you're using?

Have all of those subfolders been imported into Lightroom? We're here to help. Just need some info.

Could you please share the screenshot of the folder panel which is displaying the subfolders?

Regards,

Tarun

H

hksj71Author

Participating Frequently

Non of these have been imported to LR, it's when I'm trying to import that I can't open the subfolders of for exampel Bilder 2016.

Tarun Saini

Community Manager

Thanks for the information.

Please help us with the version of Lightroom you're using? Are you able to open folders from the internal hard drive?

Try to uninstall and reinstall the application from the Creative Cloud desktop app and then restart the computer and check if that helps.

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded