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ewelinan83952784
Participant
April 29, 2018
Question

missing 'user presets' folder

  • April 29, 2018
  • 4 replies
  • 17587 views

After latest update I can't find any folder of these: appdata, develop presets or user presets when I am trying to import my presets to Lightroom cc and I just don't know where these folders are. Is it possible I have delited them somehow? If so How can I get it back? I have imported presets to Lightroom cc before with no problems but now I am lost. Please advise what to do.

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    4 replies

    B
    brittliw
    Participating Frequently
    November 10, 2018

    johnrellis​

    I am not trying to move them from the old LR classic, i actually started everything in the lightroom cc... i never migrated from the old.


    Brittli

    johnrellis
    johnrellis
    Legend
    November 10, 2018

    I am not trying to move them from the old LR classic, i actually started everything in the lightroom cc... i never migrated from the old.

    Then you'll likely get better help if you post your problem in the decided LR CC forum: Lightroom CC — The cloud-based photo service

      C
      carolu21331524
      Participant
      July 15, 2018

      All my preset folders are missing too.  They are on my computer, but not showing up in LR Classic. 

      Here's the info requested by johnrellis on July 9 in response to a similar problem experienced by another user

      Lightroom Classic version: 7.4 [ 1176617 ]

      License: Creative Cloud

      Language setting: en

      Operating system: Windows 10 - Home Premium Edition

      Version: 10.0.16299

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.8 GHz

      Built-in memory: 16338.6 MB

      Real memory available to Lightroom: 16338.6 MB

      Real memory used by Lightroom: 524.3 MB (3.2%)

      Virtual memory used by Lightroom: 684.5 MB

      GDI objects count: 613

      USER objects count: 1926

      Process handles count: 1807

      Memory cache size: 281.2MB

      Internal Camera Raw revision: 976

      Maximum thread count used by Camera Raw: 5

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Camera Raw virtual memory: 38MB / 8169MB (0%)

      Camera Raw real memory: 38MB / 16338MB (0%)

      System DPI setting: 120 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info:

      DirectX: NVIDIA GeForce GTX 1070 (23.21.13.8816)

      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

      Library Path: E:\2017 LR catalogue\2017 LR catalogue.lrcat

      Settings Folder: C:\Users\cuff1\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:

      1) AdobeStock

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Nikon Tether Plugin

      Config.lua flags: None

      Adapter #1: Vendor : 10de

      D

      johnrellis
      johnrellis
      Legend
      July 15, 2018

      Carolu21331524, your Help > System Info shows you've indeed got 7.4 installed and you haven't been bit by the nasty upgrade license bug (thank goodness).

      As next steps:

      1. Please post a screenshot of the Presets panel in Develop.

      2. When you say your preset folders are on your computer, what is the complete path of those folders?

      C
      carolu21331524
      Participant
      July 15, 2018

      Thanks for the quick reply

      I played around, and clicked on a few other pictures in my catalog, and low and behold all my presets appeared.  For some reason, they weren't showing up for the two photos I was working on.

      It's OK for the rest of my photos, so I'll re-import the faulty photos, and see if I can then get the presets on those photos.

      M
      michellet15901759
      Participant
      July 9, 2018

      I am having a similar problem, but I am in Lightroom Classic.  None of my previous presets appear, not even the built in ones that come with the program.  It's like they are locked; they just won't open. When I click the little arrow that expands the presets directory, nothing happens.  I know they are still on my computer.  I have gone through the directories.  I have spent hours to no avail. 

      johnrellis
      johnrellis
      Legend
      July 9, 2018

      I am having a similar problem, but I am in Lightroom Classic.  None of my previous presets appear, not even the built in ones that come with the program.  It's like they are locked; they just won't open. When I click the little arrow that expands the presets directory, nothing happens.  I know they are still on my computer.  I have gone through the directories.  I have spent hours to no avail.

      As the most important first troubleshooting step, do Help > System Info and copy/paste the first ten lines here.

      Akash Sharma
      Akash Sharma
      Legend
      April 30, 2018

      Hi ewelinan83952784,

      Sorry that your app presets are missing since the latest update.

      It is important to know which version of Lightroom are you using: Lightroom Classic CC or Lightroom CC?

      For Lightroom Classic CC: When you launch the CC 7.3.1 app after updating, it converts all your develop presets (.lrtemplate) to XMP again and appends double tilde ~~ in the .lrtemplate filenames that have been successfully converted. At each subsequent launch, Lightroom Classic checks for.lrtemplate preset files that haven't been converted. If present, it converts them to the XMP format.

      To view the .lrtemplate preset files, go to Edit (Win)/Lightroom (Mac) > Preferences > Presets tab and click Show Lightroom Presets Folder.After conversion, the new XMP presets are saved at the following location:

      (Win) C:\Users\[user name]\AppData\Roaming\Adobe\CameraRaw\Settings

      (Mac) ~/Library/Application Support/Adobe/CameraRaw/Settings

      Hope that helps.

      Thanks,

      Akash

        B
        brittliw
        Participating Frequently
        November 10, 2018

        i am in the new Lightroom CC and my user presets are missing. I don't understand how to find them with the steps given because I am not in the Lightroom Classic CC, I am just in Lightroom CC. I am so lost. Can you help me??

        Brittli

        johnrellis
        johnrellis
        Legend
        November 10, 2018

        i am in the new Lightroom CC and my user presets are missing. I don't understand how to find them with the steps given because I am not in the Lightroom Classic CC, I am just in Lightroom CC.

        If you're trying to move your presets from the old LR Classic (the desktop-focused version) into the new LR CC (the cloud-focused version), see this article: https://www.lightroomqueen.com/sync-presets-profiles-lightroom-classic-mobile/

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