Multiple Adobe processes preventing reinstall

Report · Apr 12, 2024

Trying to fix (Lightroom not responding), very laggy in general even accessing preferances comes up with not responding for a few seconds.

Have had the following happen a couple of times in recent months, when optomising the catalogue to try and fix above issue, lightroom quits and then doesnt restart. From this point cant launch lightroom at all. Uninstalling lightroom is prevented by multiple lightroom processes running processes in task manager

Winows 10. Latest version of lightroom, will add specs when/if I get it running.

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 3.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 65457.0 MB
Dedicated GPU memory used by Lightroom: 16.4MB / 8009.0MB (0%)
Real memory available to Lightroom: 65457.0 MB
Real memory used by Lightroom: 3960.9 MB (6.0%)
Virtual memory used by Lightroom: 4146.8 MB
GDI objects count: 886
USER objects count: 3287
Process handles count: 5741
Memory cache size: 533.5MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 357MB / 32728MB (1%)
Camera Raw real memory: -6668MB / 65457MB (-10%)

Cache1:
Preview1- RAM:22.0MB, VRAM:0.0MB, 01.jpg
Preview2- RAM:22.0MB, VRAM:0.0MB, 03.jpg
Preview3- RAM:22.0MB, VRAM:0.0MB, 02.jpg
NT- RAM:66.0MB, VRAM:0.0MB, Combined:66.0MB

Cache2:
final1- RAM:64.0MB, VRAM:0.0MB, 03.jpg
final2- RAM:64.0MB, VRAM:0.0MB, 02.jpg
final3- RAM:65.0MB, VRAM:0.0MB, 01.jpg
T- RAM:193.0MB, VRAM:0.0MB, Combined:193.0MB

Cache3:
m:533.5MB, n:111.6MB

U-main: 205.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro RTX 4000 (31.0.15.3849)
Init State: GPU for Export supported by default
User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: L:\Lightroom Cat\Lightroom Catalog-2-2-v13.lrcat
Settings Folder: C:\Users\sknig\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Flickr
4) Negative Lab Pro v3
5) Nikon Tether Plugin
6) ON1 Resize 10

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1eb1
Subsystem : 12a010de
Revision : a1
Video Memory : 8009
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: Quadro RTX 4000/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 538.49
GPUDeviceEnabled: false
OGLEnabled: true

[shorted to most relevant information]

[moved from bugs to discussions according to the community rules - Mod.]

Report · Apr 12, 2024

What happens if you restart your computer? Can you launch LrC? Can you re-install LrC? If you are going to re-install, please follow these instructions: https://community.adobe.com/t5/lightroom-classic-discussions/slow-to-launch-and-walk-between-photos/...

One cause of lagging is an out-of-date GPU driver, make sure you have the most current driver. Under-powered hardware is also a cause of lagging, and your NVIDIA Quadro RTX 4000 is over 5 years old (which is extremely old in the world of computers) and may not be powerful enough to run Lightroom Classic 13.2 smoothly. And yet another possible cause is a corrupted preference file, which you can fix: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Report · Apr 12, 2024

Went all the way back to Nvidia driver 472.84 and the lag has gone so far! So pretty sure its a GPU driver issue that was causing the lag. Would that effect the succesfull optimization of the catalogue?

@dj_paige yes thanks. First thing I did was clean install of latest Nvidia driver, that had no effect on lag. After being unable to launch I did try restart after uninstalling, although I thought that died a death with XP. Think I did try restarting twice as per instructions in your first link but will be more methodical next time. Did try deleting preferances aswell, also deleted previews. .Think first time I had to load a back up of the catalogue to get it going.

Installing the 472 series Nvidia driver brought back near instant responsiveness, even with it having to rebuild the previews that I deleted so think the gpu is up to the task for a few more years and wont be buying a 40 series until the sort out the power connectors!

Report · Apr 12, 2024

Have you considered resetting the preference file? This file can get corrupted leading to odd behavior. This file is not replaced upon uninstall/reinstall (or was not in the past).

See the following links, (read carefully):

Above based on:

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-won-t-launch/m-p/1161...

Report · Apr 12, 2024

@GoldingD yes thanks , tried all usual solutions. Ill let you know what happens next time I optimize the catalogue, thats the scary bit now!