Need help recovering license keys for LR 4 and LR 5

Forum|Forum|4 years ago
September 6, 2021
2 replies
2800 views

Hello, thru a variety of screw ups, I have lost my license files/emails/back ups of the license files for Lightroom 4 and the Lightroom 5 upgrade for Mac OS. Other than this support community, I cannot find a way to communicate with Adobe to help resolve this issue. Can anyone please help me find a way to get this resolve thru Adobe?

macOS

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DdeGannes

Community Expert

There was no mandatory registration for Lr version 1 to 5.

So that may be your problem. Unless you saved elsewhere you are out of luck.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

D

drewkerwinAuthor

Participant

Agreed

Rob_Cullen

Community Expert

Log in to your account at Adobe. If you ever registered your Lightroom with Adobe you may see the Serial numbers there. Otherwise, if you have not stored them somewhere you could be 'out of luck'!

https://account.adobe.com/products

Find your serial number

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

D

drewkerwinAuthor

Participant

Thanks @Rob_Cullen , but I bought LR 4 & 5 long before CC was a thing. I never went back and registered the product.

Rob_Cullen

Community Expert

Registering a product was possible long before CC appeared, it simply made a record of your Serial Number in an Adobe Account.

If you still have Lr4 or 5 still installed on a computer, then there may be a way to find the Serial Number. In Windows it was possible to find a Serial Number by opening a .LRREG file with a text editor. C:/Program Data/Adobe/Lightroom/Lightroom 5.0 Registration.LRREG

I do not know where you would find this in a Mac.

This is from my .LRREG text file-

{original_serial_number} is my Lr4

{serial_number} is my Lr5 (which was an 'update' version)

Otherwise, if you have not recorded the numbers anywhere else, it is time you considered an upgrade to v10.4 with a subscription to the Photography Plan.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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