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F
forrwhat
Known Participant
October 28, 2024
Question

New update is crashing and causing

  • October 28, 2024
  • 3 replies
  • 492 views

New update is crashing and causing blue screens.  The pop-up for scanning for compatibility always says my computer is fine.  I have no problem with any other Adobe product.  Only LRC

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3 replies

GoldingD
GoldingD
Legend
October 28, 2024

In your Windows OS, bring up the Events Viewer and revie it for recent events, perhaps a crtical one.

 

https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-windows-11

 

Anything of note?

dj_paige
dj_paige
Legend
October 28, 2024

Blue screen crashes are almost always bad or out-of-date drivers; or hardware malfunctions. Re-install all of your drivers, and if that doesn't help, run deep diagnostics on your hardware.

F
forrwhatAuthor
Known Participant
October 28, 2024

Why is it only when LRC is running. Never on a different program and NEVER before the latest update?

F
forrwhatAuthor
Known Participant
November 3, 2024

Then run deep diagnostics on your hardware. Try to figure out what the Events Viewer is telling you.


Since it's only Adobe and only Lightroom.  I can always just stop using your products!

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 28, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr: Adobe Photography Org
F
forrwhatAuthor
Known Participant
October 28, 2024

I saw the crash dialog. I checked the send report to Adobe. I didn't include my email in the crash report.  It was an adobe crash report dialog popup.

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 28, 2024

The next time it crashes, fill out the crash report completely and screenshot it before submitting it. Afterwards, post the screenshot here in the forum. 

Rikk Flohr: Adobe Photography Org
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