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PauFer71
Participant
July 13, 2020
Question

New version of Lightroom Classic does not locate files

  • July 13, 2020
  • 2 replies
  • 274 views

Hello

I used to have a subscription for Lightroom cc Classic. When the subscription ended and I wnated to subcribe again, the only version that I found was Lightroom Classic (no cc). So I subscribed to this version. But now, what happens is that all the photos and editing from Lifgtroom cc cannot be found. I keep the files in a T5 samsung SSD. The files are there but when I open them in the updated Lightroom all I get are exclamations marks and when I try to locate the photos, Lightroom does not find them. When I try to open catalogues from the previous version a window pops up that says the catalogue cannot be opened due to unexpected error. And all the photos imported after the update, to this new version of Lightroom are perfectly fine. How do I solve this problem?

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2 replies

DdeGannes
Community Expert
Community Expert
July 13, 2020

Did you uninstall the previous version and remove all the related files?

Did you use the same Adobe ID to subscribe the second time or did you create a new a/c?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
PauFer71
PauFer71Author
Participant
July 14, 2020

I checked with Adobe and I seem to have 3 versions of Lightroom, which are all up to date: 

Lightroom v3.3

Lightroom Classic v9.3

Lightroom classic v6.0

Yes, I have used the same ID. 

Should I uninstall the older versions?

 

dj_paige
Legend
July 13, 2020

You need to use your previous Lightroom Classic catalog. If there are exclamation marks, Lightroom Classic will not find the photos for you. You have to find them for Lightroom Classic. The instructions are here: http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm