Opening the masking panel throws an internal error

Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Dear Adobe Support Community,

 

I've been trying to wrap my head around an error message that is shown each and every time I open the new masking module:

 

An internal error has occurred: ?:0: attempt to perform arithmetic on field '?' (a nil value)

 

Regardless what masking tool I open, Lightroom throws this error. I tried disabling the active plugins but that did not seem ot help. I suspect this is somehow related to a publishing service/plugin, though I tried deactivating/removing each altogether and still no luck.

 

I'm on Win 10, runnning the latest version of Lightroom Classic (11.4.1). Screenshot and system info attached, should they prove helpful.

 

Any help would be appreciated.

 

Thanks,

Kristof

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Community Beginner , Jul 27, 2022 Jul 27, 2022

Thabjs Sean, this seemed like a viable path, still no joy, though. What I've tried so far:

 

- I removed all publishing services as well as the plugins, restarted Lightroom = same issue

- I downloaded the publishing service's plugin, did a fresh install and configuration, clicked on "Sync Now" twice afterwards. Sync finihes without any issues. Same error message when I open the Masking module.

 

After fiddling with the midi2lr plugin which lets me use a basic MIDI controller with Lightroom, I was abl

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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Does turning off the GPU in Edit>Preferences>Performance make a difference? You could also try resetting preferences. The option becomes visible in Edit>Preferences>General when you hold the Alt key. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Hello Sean,


Thanks for the swift suggestions.

 

I already tried resetting my preferences and that did not help either. Unfortunately, I still get the same error message after I disable the GPU acceleration (and restart Lightroom).

 

Any other ideas?

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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Are the graphics card drivers up to date? 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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LEGEND ,
Jul 26, 2022 Jul 26, 2022

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@SeanMcCormack wrote:

Are the graphics card drivers up to date? 


Author included a attachment showing Sys Info. From that:

 

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 2070 SUPER (31.0.15.1693)

 

so, v516.93, at NVIDIA that is the latest Studio driver for the RTX 2070 Super,  Windows 64 bit, oddly Game Ready is 515.59.

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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Well @GoldingD as I don't personally keep track of the version number of each and every graphics card driver, I simply asked in a form that the OP can access easily. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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If you create a new temporary catalog and add a few images, does it still happen there? 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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Unfortunately, yes. Still no joy, same internal error when I open the masking tool.

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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I know that the internal error code is meant to be caught before it actually displays. Does this post help at all?

 

https://community.adobe.com/t5/lightroom-classic-discussions/an-internal-error-occurred-0-attempt-to...

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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Thabjs Sean, this seemed like a viable path, still no joy, though. What I've tried so far:

 

- I removed all publishing services as well as the plugins, restarted Lightroom = same issue

- I downloaded the publishing service's plugin, did a fresh install and configuration, clicked on "Sync Now" twice afterwards. Sync finihes without any issues. Same error message when I open the Masking module.

 

After fiddling with the midi2lr plugin which lets me use a basic MIDI controller with Lightroom, I was able to narrow down the issue to my plugin configuration. I haven't found the exact culprit just yet but it's safe to say it's something with this plugin.

 

I'll take this up with the plugin's developer but thanks a lot for your swift help and suggestions!

 

Best,
Kristof

 

 

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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It may be related to changes in the SDK for hardware integration for Masking. Good luck with it!

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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