P: (11563011) LrC 15.0 fails to launch on startup Error: VCRUNTIME140_1.dll

[corwinn]

Hi, 

I updated ton LRC 15.0 and it keep crashing on startup, at the catalog conversion page.  

I use windows 11 25H2, windows update up to date. 

GPUs : Nvidia RTX 5060 Ti with Studio drivers up to date

Intel integrated 770 up to date

i went back to 14.5 and crashes also immediatly on startup.  The only version that work without crashing is the 14.0.  I tried to reset the preferences, but nothing changes.  Can you provide some help to fix this problem? 

Charles

[dj_paige]

@brads67616531 Did you try the suggestion made above?

[Joh_]

Same problem reported here by @Andy351488593xmw 

[Andy351488593xmw]

I am on windows 11 an I have the Adobe photoshop and lightroom plan. I tried to update my Lightroom Classic to version 15 and once I finish, It's not launching.

[dj_paige]

Can you try opening a different catalog file and see if that opens? You can do this via these instructions:

Quote from Victoria Bampton's book "Adobe Lightroom Classic Missing FAQ":
"If Lightroom’s closed, hold down the Ctrl key (Windows) / Opt key (Mac) while opening Lightroom. In the Select Catalog dialog, it lists your recently used catalogs, or you can open another existing catalog or create a new catalog."

[natural_Glimpse5051]

Same problem here - whay isn't Adobe responding

[dj_paige]

Same problem here - whay isn't Adobe responding

By @natural_Glimpse5051

So is your question how to open the catalog? Or is your question "whay" isn't Adobe responding? I'm confused.

We might be able to help with getting your catalog to open, in fact we have made suggestions in this thread, you should try those; but you really don't seem to be asking about that. I can't possibly say why Adobe is not responding.

[nikunj.m]

Hi, we're sorry about the trouble! 

Please share the operating system you're working on and explain the behavior you observe if it differs from the one described above. 

Also, after you try to launch Lightroom Classic (and it doesn't launch), go to the Event Viewer by typing it in the Search for Windows, then expand Windows Logs, and then click on Applications. If you see a recent error, click on it and check if it is related to Lightroom Classic. Share the details of the error here so that we can understand what's happening. 

Meanwhile, try uninstalling all Adobe apps using the Creative Cloud Cleaner tool and then reinstalling them to check if that makes a difference. Do restart your machine once before reinstalling the apps.  

You can check how to use the Creative Cloud Cleaner tool here: https://adobe.ly/3LuVvxP

Thanks,
Nikunj

[Dimitris Sof]

Windows 11 Pro 25H2

Faulting application name: Lightroom.exe, version: 15.0.0.17, time stamp: 0x68f242b0
Faulting module name: MSVCP140.dll, version: 14.32.31326.0, time stamp: 0x7255e0ca
Exception code: 0xc0000005
Fault offset: 0x0000000000013278
Faulting process id: 0xE08
Faulting application start time: 0x1DC4E575110691A
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCP140.dll
Report Id: 25aa9294-1758-4c6f-b670-e8989eaa68c1
Faulting package full name: 
Faulting package-relative application ID: 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2025-11-05T13:23:04.8913196Z" /> 
  <EventRecordID>80932</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="17772" ThreadID="9084" /> 
  <Channel>Application</Channel> 
  <Computer>MY-PC</Computer> 
  <Security UserID="xxxx" /> 
  </System>
- <EventData>
  <Data Name="AppName">Lightroom.exe</Data> 
  <Data Name="AppVersion">15.0.0.17</Data> 
  <Data Name="AppTimeStamp">68f242b0</Data> 
  <Data Name="ModuleName">MSVCP140.dll</Data> 
  <Data Name="ModuleVersion">14.32.31326.0</Data> 
  <Data Name="ModuleTimeStamp">7255e0ca</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">0000000000013278</Data> 
  <Data Name="ProcessId">0xe08</Data> 
  <Data Name="ProcessCreationTime">0x1dc4e575110691a</Data> 
  <Data Name="AppPath">C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data> 
  <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\MSVCP140.dll</Data> 
  <Data Name="IntegratorReportId">25aa9294-1758-4c6f-b670-e8989eaa68c1</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>

Running with CTRL button changes nothing. I haven't tried to uninstall all apps. Photoshop runs fine.

[dj_paige]

@Dimitris Sof you haven't explained what your problem is. Better you should explain to us what is happening in a new thread, rather than this thread, people will be happy to help you in a new thread.

[Joh_]

Similar Windows event log messages here. Windows 10 Pro 22H2.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-11-05T17:38:11.0741505Z" />

  <EventRecordID>509936</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>Schlepptop2</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Lightroom.exe</Data>

  <Data>15.0.0.17</Data>

  <Data>68f242b0</Data>

  <Data>MSVCP140.dll</Data>

  <Data>14.0.24210.0</Data>

  <Data>575a4ceb</Data>

  <Data>c0000005</Data>

  <Data>0000000000018c34</Data>

  <Data>1e24</Data>

  <Data>01dc4e7af43dbe59</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>

  <Data>99b29a1d-2df0-4fa6-8450-377b7b37de62</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-11-05T17:38:12.0448684Z" />

  <EventRecordID>509937</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>Schlepptop2</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Adobe Crash Processor.exe</Data>

  <Data>29.0.0.0</Data>

  <Data>685e5275</Data>

  <Data>MSVCP140.dll</Data>

  <Data>14.0.24210.0</Data>

  <Data>575a4ceb</Data>

  <Data>c0000005</Data>

  <Data>0000000000018c34</Data>

  <Data>2f20</Data>

  <Data>01dc4e7af47ff43a</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>

  <Data>78f1c082-b8fb-4dea-b0a2-178ce75daa21</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

[nikunj.m]

Thanks for sharing the Event Viewer logs @Joh_ and @Dimitris

In both cases the file causing the issue seems to be the MSVCP140.dll, which is a file associated with the Visual C++ redistributable packages. Check out the article here: https://adobe.ly/43fOHud

Let us know if that helps! 

Thanks,
Nikunj

[Joh_]

@nikunj.m I updated the Visual C++ redistributable as described in your link but nothing changed. Event viewer log attached.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-11-05T19:55:52.6441303Z" />

  <EventRecordID>510346</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>Schlepptop2</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Lightroom.exe</Data>

  <Data>15.0.0.17</Data>

  <Data>68f242b0</Data>

  <Data>MSVCP140.dll</Data>

  <Data>14.0.24210.0</Data>

  <Data>575a4ceb</Data>

  <Data>c0000005</Data>

  <Data>0000000000018c34</Data>

  <Data>5bec</Data>

  <Data>01dc4e8e3076bc3c</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>

  <Data>9cec9649-77ef-4497-8fa4-692511a702fa</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-11-05T19:55:52.6265655Z" />

  <EventRecordID>510345</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>Schlepptop2</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Adobe Crash Processor.exe</Data>

  <Data>29.0.0.0</Data>

  <Data>685e5275</Data>

  <Data>MSVCP140.dll</Data>

  <Data>14.0.24210.0</Data>

  <Data>575a4ceb</Data>

  <Data>c0000005</Data>

  <Data>0000000000018c34</Data>

  <Data>633c</Data>

  <Data>01dc4e8e30c52487</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe</Data>

  <Data>C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>

  <Data>b9964fc2-0b2f-4964-a55d-0e0e3ae710b7</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

[teamtippitt]

For what it is worth, I am having the same problem. I have installed many Adobe products for 33 years now and have tried every restart, cold boot, Windows updates, Microsoft Visual C++ distributable packages reinstall and have the same problem. Running Windows 11 Pro and when you launch Lightroom Classic 15 it flashes and shows up momentarily in Task Manager and then disappears. The same thing happened with two machines on two Adobe accounts, and as soon as I reinstall 14.5.1 everything works fine.

[Cloud8photo · Accepted solution]

I could not get LRc v15 to execute.  Event viewer showed error in MSVCP140.dll

I finally fixed it by downloading and reinstalling Visual c++ 2015-2022 Redistributable, both x86 and x64 versions, and copying MSVCP140.dll from \windows\system32\ to \Program Files\Adobe\Adobe Lightroom Classic\

Why did I have to do this.  Why didn't LRc install take care of getting proper version of MSVCP140.dll into proper folder?

[roberta25665715]

Thank you - same process worked for me. And the same question remains!

[norbert_5930]

Thank you! It works!

[Joh_]

Perfect, this is the solution. The MSVCP140.dll in \Program Files\Adobe\Adobe Lightroom Classic\ of the previous 14.5.1, I think.

I did delete it before upgrading and it wasn't replaced with 15.0.

[Jedrzej16]

I had a similar problem. Sorry for my english.

Windows 10, LrC v15.

Very small window of Lightroom was opening (about 1/30th of a screen) and immediately appeared as not responding.

I tried launching an old catalog, I tried reinstalling Microsoft Visual C++, rebooting multiple times and even copying MSVCP140.dll as Cloud8photo suggested above. Then I made new catalog during opening (ctrl+click) - it worked. When Lightroom finally started I finally managed to open my normal catalog.