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P: Error Message: Failed to initialize pixel-mask storage (Windows)

Explorer ,
Oct 22, 2022 Oct 22, 2022

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Since updating to release 12.0 I have had 2 problems. When launching Lightroom Classic immediately after opening Windows I sometimes get the following message.

PeterG1_0-1666465772407.png

If I click OK and try launching Lightroom again it opens OK.

After doing various edits on a number of images and moving to a new image Lightroom gets stuck "Loading" an image. I close Lightroom, but it won't reopen and Windows won't close and has to be crashed.

 

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correct answers 2 Pinned Replies

Adobe Employee , Oct 27, 2022 Oct 27, 2022

Hi all,

 

Please use these workarounds while we investigate this issue's root cause.

 

For Windows:

  • Go to the catalog location > Open the .lrdata folder.
  • Delete or move the file named 'Current.'
  • Relaunch Lightroom Classic - twice. (The first relaunch returns the error, the following relaunch works)

For macOS-pre-Ventura  (experimental on Ventura):

  • Go to the catalog location > Right-click on the .lrdata file > select 'Show Package Contents'.
  • Delete the file named 'Current.'
  • Relaunch Lightroom
...

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Adobe Employee , Oct 28, 2022 Oct 28, 2022

Please install the 12.0.1 update released today and see if you are still experiencing this issue. 

You can refresh your Adobe Creative Cloud App ([Ctrl/Cmd]+[Alt/Opt]+[ R ]) and download the updated version.

 

Thank you for your patience. 

 

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New Here ,
Oct 22, 2022 Oct 22, 2022

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I'm just experiencing the same problem:

 

Kevin240011196smo_2-1666483074871.png

WTF!! Maybe the new update? Hopefully, there will be a fix soon...

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New Here ,
Oct 28, 2022 Oct 28, 2022

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My Catalog was corrupted by the latest 12.0 update. I had to recover with a backup. All works well now.

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New Here ,
Oct 23, 2022 Oct 23, 2022

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Screenshot 2022-10-23 224336.jpg

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Windows Customers (and Mac pre-Ventura Customers):
In the event of this failure, relaunching the application (Lightroom Classic) will rebuild the database - however, you many need to update existing AI Masks on previously edited images. 

 

If you are a Mac customer and using a beta or the final release of Ventura see this thread instead: https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-ventura-known-issues-please-read-... 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 24, 2022 Oct 24, 2022

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But as mentioned this is not a one-off problem, it happens regularly when I open Lightroom, relaunching Lightroom results in it opening OK, until I close Windows and reopen it. Are you suggesting that I need to update all images where an AI mask has been applied. Firstly that is a lot of images, secondly how do I find them as I can't see a filter that would enable them to be found and thirdly what sort of update are you suggesting, do I need to alter parameters of every AI mask I have ever applied?

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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From engineering:

This happens if there is an instance of LrC still running in the background. Mostly, due to improper exit. Can we ask the user to check for LrC under background processes in Task Manager? If it is running in the background, user might want to end it before opening LrC again.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 26, 2022 Oct 26, 2022

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As per my original posting this happens immediately after launching Windows so no instance of Lightroom will be running, I have double checked this with Task Manager. Also when I click OK and then try and open Lightroom a second time it opens. 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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relauching the application doesnt seem to be working. I've tried it multiple times and it just doesnt seem to work

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Participant ,
Oct 27, 2022 Oct 27, 2022

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Me, too. So, the latest update was not fully tested (again).

$)*@#&$_*&$*(@&#$)

Please do better Adobe & Apple, thank you. I am unable to process photos now until I figure out how to unwind either the OS upgrade or the LR upgrade. Grrrrr.

 

BTW: https://community.adobe.com/t5/lightroom-classic-discussions/mac-ventura-known-issues-please-read-be... 

 

For *GODS'* *SAKE*, Adobe: send an email to your customers!!! I do not continually read bulletins on your web site. I _will_ read warning emails.

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Help!!!! I cannot open a catalog of an edit my editor did for me ever since the update. Does anyone know how can this be solved? 

Screenshot 2022-10-24 at 11.14.46 PM.png

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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I am having the same problem and have not been able to find any solutions.

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LEGEND ,
Oct 24, 2022 Oct 24, 2022

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Another, earlier, posting (not solved) on this problem:

https://community.adobe.com/t5/lightroom-classic-discussions/p-error-message-failed-to-initialize-pixel-mask-storage/m-p/13288395 

 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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I have found a work around on this issue. I'll need to re-export the main catalog of the project (unedited one) again and then have the editor (if you guys have any) re-edit the photos again (unfortunately) and pass it back 

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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i have se same problemScreenshot 2022-10-26 at 19.39.45.png

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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I have the same issue. The proposed solution wont work as I can't open LRC in the first place, no matter what I try.

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Same problem for me now, and can´t do my job.
Why havn´t Adobe answered this issue more.

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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I was just on a support chat with someone, who said they're working on it. Unlike other long term LRC issue, I think they will consider it important enough to fix quickly, at least. Plenty of Mac based photographers rely on LRC. For now I will be using Capture One. Lets hope I don't start prefering it!

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Okay, thanks for the information! 
My issue is that I worked on a hole bunch of images this morning and yesterday that has a deadline soon. And then I updated during lunch, and now I can´t do a thing.. 😞 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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I feel your pain! I always wait unitl i have nothing in the pipeline before I do system updates. I recommend that nect time! I know that wont help you now. 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Yeah, I know, I usually do that.. but wasn´t really thinking before 🤯

Hope they fix it quick 🙂 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Même problème pour moi aussi je viens de faire la mise à jour Apple Ventura mais je vois que c'est un problème récurrent pour tout le monde. Je suis photographe professionnel aussi et je suis coincé pour travailler donc j'espère que ce sera résolu très rapidement.

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Same here, and im getting the exact message aswell. 😕 Not easy when this is our job. 

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Just copy your .lrcat file from your external drive to your computer and open it with LR. You can continue at work untill Adobe fix this problem 😉

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New Here ,
Oct 27, 2022 Oct 27, 2022

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This worked for me 🙂 thank you for the tip!

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