P: Export slideshows as videos fails to complete

[Kai Chung33108495c6mz]

I am so SAD!  I have bought a new Macbook M4 Max

However, Lightroom CC lastest version, cant EXPORT slideshows as videos!

the progress bar is stopped at nearly 10% position.

No matter if I wait several hours it won't move any progress = I Cant export slideshow as Video

I always used this function, for a few years, day by days

I uninstalled the LR and tried reinstalling it, but it still failed.

Does anybody have the same issue?

I wonder if it is a problem related to M4 chips. Please kindly help and fix please!

[keiths7639153]

Updated to Lightroom classic version 14 and now slideshow export to mp4 does not work 

not sure why?.....version 13 it worked fine 

[CMass]

Hi @keiths7639153, That’s unusual. Are you seeing any error messages, or does the process get stuck at a specific point?

^CM

[keiths7639153]

no error message it just gets about 1/6 done on the export and the bar just stops moving and it never finishs 

seems totaly normal up until then ...i have tried with differnet pics and even with small group of pics to make a mp4 ...still gets stuck on export 

can export pics in library no probem just wont do slideshow MP4's after updating to version 14

[keiths7639153]

I am using a Macbook if it matters

[CMass]

Thank you for the info. Can you share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here. ^CM

[PhotoSnapperJ]

Does anyone know why Lightroom Classic 14.0.1 might have stopped exporting slideshows on my macbook pro? It begins the export, then freezes up. This is something have been using daily as part of my workflow. I HAVEN'T CHANGED ANYTHING BUT SUDDENLY IT'S STOPPED WORKING. I've made space, purged cache, un installed, and all images are landscape etc. I cannot find the solution and also cannot find a way to contact Adobe for help!! Losing money everyday for the past two weeks. Woud really appreciate some advice on this. 

I'm using Sanoma 14.4.1

Thanks.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[PhotoSnapperJ]

Great, thank you 🙂

[GoldingD]

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat.

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

You may want to ask for a phone call.

And please keep notes so that you can share them in your post for others to see.

For example, bring up:

https://helpx.adobe.com/contact.html

and click on the Chat button, typically found in bottom right corner

[keiths7639153]

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 14
Version: 14.6.1 [23G93]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 80%
Built-in memory: 32,768.0 MB
Dedicated GPU memory used by Lightroom: 289.2MB / 21,845.3MB (1%)
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 1,316.5 MB (4.0%)
Virtual memory used by Lightroom: 412,223.3 MB
Memory cache size: 199.9MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 0MB / 16383MB (0%)
Camera Raw real memory: 2MB / 32768MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:199.9MB, n:0.0MB

U-main: 109.0MB

Standard Preview Size: 1440 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: GPU for Display Enabled
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/keiths/Pictures/Lightroom/Lightroom Catalog-2-2-v13-3.lrcat
Settings Folder: /Users/keiths/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr

Config.lua flags:

[keiths7639153]

am having the exact same issue ...started right after upgraded to lightroom classic version 14

can previeew the slideshow no problem but freezes when exporting

worked fine in version 13.

[Sameer K]

Hey, @Kai Chung33108495c6mz. Welcome to Lightroom Community. I'll help you figure this out.

Does this happen with a specific slideshow? As a test, try using a different catalog from File > New Catalog, beginning with a different set of images and checking if that helps. 

If this does not help, a good step to troubleshoot this problem is to reset Lightroom Classic manually. Here's how you can do it:

1. Close Lightroom Classic.

2. You can try to clear the DynamicLink Manager (it handles video playback in Lightroom) by following these steps:

   For macOS, delete the following on your system: 

   • /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmediaserver
   • /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmanager (if exists)
     
     Delete the following to clear Video Cache:
   • /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache
   • /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache Files
3. Restart Lightroom Classic.

This reset can often resolve unexpected issues. If the problem persists, feel free to reach out for more help!

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[defaultoh2pus446z9h]

I have no problem to export slideshow video before I update lightroom to 14.0.1 (MacBook Pro 2023 M2 Max chipset) but I have the same problem now the progress bar is stopped at 10%.  I try the slideshow which work before but it didnt work now.  I try to delete those files as Sameer K said but I cannot find both files in my Users folder

• /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmediaserver
• /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache
•  

[mikelmags]

Issue: 

• Adobe Lightroom 14.0.1
• OS: Mac OS Sequoia 15.1.1

Steps to reproduce:

1. Export a group of photos as slideshow

Expected result: 

Slideshow exported

Actual result: 
Exporting stuck at 20% more or less. Does not finish even if left for hours.

[mikelmags]

Got the same issue too 

LR 14.0.1
mac os Sequioa 15.1.1

[jane-e]

@mikelmags 

I've moved your post from Photoshop to the Lightroom Classic forum 

Jane

[mikelmags]

thanks, i must have not checked when i posted

[mikelmags]

got the same issues .. stuck at 1/8 or 1/4 of the progress bar

[mikelmags]

got the same issue, happened to me while i was on the job.. sucks big time. tried everything and different mac computers

[mikelmags]

yep confirmed its V14 of LR, mac Sequoia did not matter.

I downgraded one of my computers to 13.5.1 and it was able to do a slideshow. 
apparently, you cannot view or downgrade V14 catalogs to v13.

HOPE we get this fixed!

[keiths7639153]

I have had the same issue ...just started with Lightroom classic 14...was fine before

I have talked to Adobe tech support 3 times and they say their engineers are working on it and am waiting to hear back ...but they appear to not know why this is happening ...getting very frustrated 

I am assuming there is a bug in version 14 they need to fix but don't want to come out and say that.

[Momox91]

Ich habe leider seit geraumer Zeit das Problem, dass eine Diashow nicht als Video exportiert wird. 
Es hat zuvor immer Problemlos funktioniert. Nun startet er das exportieren, aber nur ca. bis zu 1/4, ab dann bleibt der Balken einfach stehen und es passiert nichts weiter.

Weiß wer Rat? 

[F. McLion]

Hab das gerade mal probiert, auf Windows 10, und keine Probleme festgestellt.

Fehlermeldung bekommst Du keine?

Kannst Du mal die Systeminformationen aus dem Help Menu hier teilen?

[Ian Lyons]

I can't reproduce on Mac (macOS Sequoia) with export to use 720p and 1080p presets using Auto and Manual modes. 

If you haven't already tried resetting the LrC preference file, then it's always worth a try. The procedure is set out in Method 1 at below linked Help document.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

If resetting preferences doesn't help, then you'll need to provide more information regarding the slideshow setting you're using and your choice for the export preset.

[Kai Chung33108495c6mz]

@Sameer K 
it is still sad that I have tried the lastest v14.1.1
the problem still exists!!
progress stopped at 10%!

some ppl down there in the comments said the same problem too after upgrading to 14 up version

I have downgraded to 13, it is totally fine!!