Inspiring

Beantwortet

P: Facebook interface disabled and FB Publish Service Collections will be eventually removed

Forum|Forum|7 years ago
August 1, 2018
7 Antworten
10632 Ansichten

Yes, I'm aware that the interface to Facebook is disabled, but WHY have you removed ALL my published catalogues??? As I have published more than 1000 images to Facebook, I'm now completely blind on which image and when!!!! I have no problem to understand the disabling of the direct publishing, despite the fact that it leaves LR sometwhat crippled in the usability, but why did you remove all my history???????

Dieses Thema wurde für Antworten geschlossen.

Beste Antwort von Rikk Flohr_Photography

We have re-enabled access to collections for a temporary time period. Publishing capabilities will continue to remain disabled. Please transfer the former Facebook collection to your personal collections.

More instructions can be found here: https://helpx.adobe.com/lightroom/kb/facebook-publish-service-error.html

For Albums online removed by Facebook, you will need to contact Facebook support.

N

Nick_J

Known Participant

So, I've noticed this morning that albums back to 2017 have reappeared, but nothing from before then. My guess is this is when I started using Lightroom CC instead of Lightroom Classic. I only noticed as I started seeing some older posts come up in my Facebook Memories.

Is everyone else seeing the same?

Note the "Adobe Lightroom CC" app tag in the post.

K

Kelsofly

Participating Frequently

Nothing here sadly. All my albums that disappeared were through LR Classic though. I've started trying to recompile some since it seems nothing will be done at this stage. Glad to hear they're coming back, even if partially, for some people though!

iamstephieee

Participant

Hello friends! Does anyone happen to have any updates on this issue?

L

Lumigraphics

Legend

I suspect that Facebook would have to fix issues on their service, that Adobe has no way to help. If Facebook support can't/won't restore albums then you are going to be out of luck.

K

Kelsofly

Participating Frequently

As this is an issue uniquely affecting Adobe customers, the hope is that Adobe would liaise with Facebook directly to rectify this. We as individuals have no way to get through to Facebook, as many of us have tried. Adobe, at a higher corporate level, surely has this ability. If we hadn't used Adobe services, this wouldn't have occurred, and it would be the right thing for them to step in.

K

Kelsofly

Participating Frequently

I'm using Lightroom 4 and have recently found that around 20 of my albums have disappeared on Facebook (title showing, but no pictures), all of which I created using the Facebook plugin in Lightroom. I am aware that this issue occurred back in 2017 and was fixed at the time, but this is a more recent occurrence for me. I have the photos all backed up on external hard drives, but of course spent countless hours creating these individual albums over the years and hope to restore them in their original form if at all possible. I would never have used the plugin if I knew it could be so easily compromised, and luckily I stopped using it some time ago. I am no longer able to authenticate the plugin at this stage for any testing, as I get this message when I go to authorize it: "App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions." Any help would be greatly appreciated!!

F

Fiona Chong

Participating Frequently

I have the same issue! I was shocked to find all my albums (spanning across 2010 to 2018 when I stopped using LR to directly publish onto Facebook) disappeared recently this month.

I have sent multiple reports to Facebook to report the problem/ask for help but have not had any replies.

I've also reached out to Adobe chat support but the reply was: "Hi, we're sorry about the trouble but we do not have any official communication on this. You can share your feedback on the community thread you shared. Our product team can look into this & may share some insights on the thread. Thanks!"

I also called the Adobe Customer Care this afternoon for help and tried to explain the issue and even pointed the person to this page: https://helpx.adobe.com/lightroom-classic/kb/facebook-plugin-shows-unauthorized.html

in the hope of submitting the request for Adobe to "reapply" a similar solution they used in 2017 but they didn't seem to understand the issue and insisted on getting a screenshare on my end to see the Facebook plugin in LR which doesn't exist anymore/discontinued even if I were to dig out my old LT Catalogues so that wouldn't help at all especially since I'm not trying to publish now.

I really hope the PRODUCT TEAM will see this thread and help restore the images back. We don't need the Facebook plugin function to come back, we just need product changes NOT to affect completed services in the past which I don't think anyone here ever thought it will happen =(
PLEASE HELP!

T

tiffanyclemence

Participant

Right, if anyone is to reach out to Adobe customer care about this (I am yet to do it), it woudl be prudent to make the distinction between the publishing service API no longer existing, which I imagine most of us have accepted; and the disappearance of previously published photo albums from Facebook.

I used to use Adobe Lightroom to publish all of my photos and albums to Facebook.

I recently went to view these photo albums to find that they have all been deleted. Hundreds of photos, gone. I wouldn't have thought this was possible with two massive tech companies such as Adobe and Facebook... I can't contact either company for support. They must be in cyber space, somewhere. I'm devastated.

I can see from other posts that this has happened in the past but there doe'sny seem to be a resolution. I'm really hoping that there is a fix for this. I no longer have the photos on Lightroom, Facebook was the only place where they were stored.

Rikk Flohr_Photography

Antwort

We have re-enabled access to collections for a temporary time period. Publishing capabilities will continue to remain disabled. Please transfer the former Facebook collection to your personal collections.

More instructions can be found here: https://helpx.adobe.com/lightroom/kb/facebook-publish-service-error.html

For Albums online removed by Facebook, you will need to contact Facebook support.

Rikk Flohr: Adobe Photography Org

john beardsworth

Community Expert

I have made available my free script to automatically convert FB collections to regular collections.

J

JTA12Autor

Inspiring

John, I never got your script to work, in the sense that it didn't appear beside the Help menu. I've switched from my default Swedish to English, no change. A big thanks though for providing the script!

J

JTA12Autor

Inspiring

By a coincidence I just discovered that the actual collection still exists but due to the disabled service it's hidden. I looked at an image I knew I had published to Facebook and when I right-clicked it still had the reference to that collection, so by clicking on that collection I could actually "save" all the published images to a new "local" collection!

john beardsworth

Community Expert

I have a working script that copies FB collections as a collection set. Send me a message if you want to try it.

J

JTA12Autor

Inspiring

Thanks John!

You got a PM.

J

JTA12Autor

Inspiring

So, there's no way whatsoever to recover 6 years of publishing history due to the fact that the service has been disabled and hence all the collections removed???

john beardsworth

Community Expert

Try temporarily reverting to an earlier version of LR and enabling the FB plugin. Go through the published collections and copy the photos to regular collections.

Another idea might be to see if an older version of the FB plugin works inside the current version of LR. The plugin is in the Contents/Plugins folder.

I've not tested either idea, but I do agree that Adobe shouldn't have disabled the plugin. Of course, it's not their fault that FB blocked uploading of photos.

J

JTA12Autor

Inspiring

Thanks John!
I'll try your suggestion later today! I think though it depends on if it's the plugin or the lrcat that has disabled the function. Anyway, I'll give a try later and will post the result!