Inspiring

Answered

P: Facebook interface disabled and FB Publish Service Collections will be eventually removed

Forum|Forum|7 years ago
August 1, 2018
7 replies
10626 views

Yes, I'm aware that the interface to Facebook is disabled, but WHY have you removed ALL my published catalogues??? As I have published more than 1000 images to Facebook, I'm now completely blind on which image and when!!!! I have no problem to understand the disabling of the direct publishing, despite the fact that it leaves LR sometwhat crippled in the usability, but why did you remove all my history???????

This topic has been closed for replies.

Correct answer Rikk Flohr_Photography

We have re-enabled access to collections for a temporary time period. Publishing capabilities will continue to remain disabled. Please transfer the former Facebook collection to your personal collections.

More instructions can be found here: https://helpx.adobe.com/lightroom/kb/facebook-publish-service-error.html

For Albums online removed by Facebook, you will need to contact Facebook support.

N

Nick_J

Known Participant

So, I've noticed this morning that albums back to 2017 have reappeared, but nothing from before then. My guess is this is when I started using Lightroom CC instead of Lightroom Classic. I only noticed as I started seeing some older posts come up in my Facebook Memories.

Is everyone else seeing the same?

Note the "Adobe Lightroom CC" app tag in the post.

K

Kelsofly

Participating Frequently

Nothing here sadly. All my albums that disappeared were through LR Classic though. I've started trying to recompile some since it seems nothing will be done at this stage. Glad to hear they're coming back, even if partially, for some people though!

iamstephieee

Participant

Hello friends! Does anyone happen to have any updates on this issue?

L

Lumigraphics

Legend

I suspect that Facebook would have to fix issues on their service, that Adobe has no way to help. If Facebook support can't/won't restore albums then you are going to be out of luck.

K

Kelsofly

Participating Frequently

As this is an issue uniquely affecting Adobe customers, the hope is that Adobe would liaise with Facebook directly to rectify this. We as individuals have no way to get through to Facebook, as many of us have tried. Adobe, at a higher corporate level, surely has this ability. If we hadn't used Adobe services, this wouldn't have occurred, and it would be the right thing for them to step in.

K

Kelsofly

Participating Frequently

I'm using Lightroom 4 and have recently found that around 20 of my albums have disappeared on Facebook (title showing, but no pictures), all of which I created using the Facebook plugin in Lightroom. I am aware that this issue occurred back in 2017 and was fixed at the time, but this is a more recent occurrence for me. I have the photos all backed up on external hard drives, but of course spent countless hours creating these individual albums over the years and hope to restore them in their original form if at all possible. I would never have used the plugin if I knew it could be so easily compromised, and luckily I stopped using it some time ago. I am no longer able to authenticate the plugin at this stage for any testing, as I get this message when I go to authorize it: "App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions." Any help would be greatly appreciated!!

Rikk Flohr_Photography

Please see the authoritative post at: https://community.adobe.com/t5/lightroom-classic-discussions/facebook-interface-disabled/m-p/9988829

Rikk Flohr: Adobe Photography Org

F

Fiona Chong

Participating Frequently

Hi Rikk,

I was directed by Adobe Customer Care to report a Bug/Technical Issue on this interface (which I did) and surprised to find my post filed back into this discussion thread. Why are we going in circles?
The authoritative post you indicated above is from 2018 and I don't think you fully understand the issue we are frustrated about because the users here still had their photos online on Facebook up till Oct/Nov 2021 i.e. we were not affected even after the plugin was discontinued in 2018 until Oct/Nov 2021.

We are also NOT talking about collections inside old LR catalogues.

This means something happened/changed in the last couple of months to trigger this.

Can you help us understand where the data (exported photos) sits when LR published onto Facebook via the plugin? Is it still stored within the Adobe ecosystem and Facebook's API points/links to it?

Rikk Flohr_Photography

Correct answer

We have re-enabled access to collections for a temporary time period. Publishing capabilities will continue to remain disabled. Please transfer the former Facebook collection to your personal collections.

More instructions can be found here: https://helpx.adobe.com/lightroom/kb/facebook-publish-service-error.html

For Albums online removed by Facebook, you will need to contact Facebook support.

Rikk Flohr: Adobe Photography Org

john beardsworth

Community Expert

I have made available my free script to automatically convert FB collections to regular collections.

J

JTA12Author

Inspiring

John, I never got your script to work, in the sense that it didn't appear beside the Help menu. I've switched from my default Swedish to English, no change. A big thanks though for providing the script!

J

JTA12Author

Inspiring

By a coincidence I just discovered that the actual collection still exists but due to the disabled service it's hidden. I looked at an image I knew I had published to Facebook and when I right-clicked it still had the reference to that collection, so by clicking on that collection I could actually "save" all the published images to a new "local" collection!

john beardsworth

Community Expert

I have a working script that copies FB collections as a collection set. Send me a message if you want to try it.

J

JTA12Author

Inspiring

Thanks John!

You got a PM.

J

JTA12Author

Inspiring

So, there's no way whatsoever to recover 6 years of publishing history due to the fact that the service has been disabled and hence all the collections removed???

john beardsworth

Community Expert

Try temporarily reverting to an earlier version of LR and enabling the FB plugin. Go through the published collections and copy the photos to regular collections.

Another idea might be to see if an older version of the FB plugin works inside the current version of LR. The plugin is in the Contents/Plugins folder.

I've not tested either idea, but I do agree that Adobe shouldn't have disabled the plugin. Of course, it's not their fault that FB blocked uploading of photos.

J

JTA12Author

Inspiring

Thanks John!
I'll try your suggestion later today! I think though it depends on if it's the plugin or the lrcat that has disabled the function. Anyway, I'll give a try later and will post the result!

99jon

Legend

Which version are you using e.g. LR Classic 7.4, LRCC 1.4 or LR6 or earlier?

J

JTA12Author

Inspiring

The very latest CC Classic-version 7.4.

99jon

Legend

OK thanks. I will get your post moved to the Classic forum.

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