Skip to main content
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 25, 2024
Answered

P: Reporting issues on unsupported Beta (OS) versions

  • June 25, 2024
  • 1 reply
  • 9585 views

Adobe does not provide support for yet-to-be-released versions of Operating Systems.

 

You can determine if your OS is currently supported by checking our systems requirement documents located here:

 

Camera Raw

Lightroom Classic

Lightroom

 

Suspected bugs found in Adobe software while running beta versions of any operating system should be filed with the operating system’s manufacturer. This includes UI issues, unexpected behavior, or application failures.

 

Application Crashes should be reported using the Adobe Crash Reporter dialog, which should appear anytime an application crash occurs. Be sure to complete the crash report information - including your Adobe ID (email address) and submit it.

 

If your crash is an OS-level crash, you may see a dialog from your OS’s manufacturer instead. Other behaviors often misinterpreted as crashes, such as ‘freezing,’ ‘hanging,’ unusual hardware resource consumption, etc., should be reported through the OS manufacturer’s Beta issues reporting channels.

Thank you!

 

      This topic has been closed for replies.
      Correct answer GoldingD

      see: https://community.adobe.com/t5/lightroom-classic-discussions/p-macos-15-sequoia-beta-lightroom-crashes-when-using-mask-tool/m-p/14702215 

       

      1 reply

      W
      William33422874bv5e
      Participant
      June 25, 2024

      Whenever I click on the mask icon it crashes. It's not related to the AI masks. If someone could help quickly I have photos I need to deliver to a client.

       

        E
        edgariscoding
        Participating Frequently
        June 28, 2024

        I'm also experiencing this issue on macOS 15 Sequoia developer beta 2. This was previously working fine on developer beta 1.

         

        I understand that this is a beta OS, I'm not complaining about this crash and I'm not expecting Adobe to work on this.

        I'm simply sharing my experience so that others are aware of the issue and so that Adobe can keep an eye on it if they'd like to. I'd assume Adobe developers are also internally testing Adobe applications on the next version of macOS so this information may help them, i can provide the crash data if needed.

         

        I've also been submitting the problem report generated by macOS and i've reported this in the Apple feedback assistant. 

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices