Inspiring

Question

P: Regarding Sync Issues in 13.3 and removal of Sync Activity in Preferences

Forum|Forum|1 year ago
May 23, 2024
26 replies
29044 views

I installed Lightroom Classic 13.3 early Tuesday morning. It has been running almost constantly since. I have taken it down about three times and brought it back up. For at least the last 24 hours, when I hover my cursor over the Cloud icon in the upper right, I see "Uploading 13 photos". I have synched another collection and later unsynched another. During those times the number changes for a few minutes but soon returns to 13. I have captured a Lightroom Diagnostic file but am not sure how to get it to you.

Thanks, Alan Hunt.

Here is my system info:

Lightroom Classic version: 13.3 [ 202405092057-40441e28 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 20

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In, 100%

Built-in memory: 65220.6 MB

Dedicated GPU memory used by Lightroom: 357.6MB / 5996.0MB (5%)

Real memory available to Lightroom: 65220.6 MB

Real memory used by Lightroom: 3876.9 MB (5.9%)

Virtual memory used by Lightroom: 5061.9 MB

GDI objects count: 842

USER objects count: 2222

Process handles count: 6175

Memory cache size: 2419.1MB

Internal Camera Raw version: 16.3 [ 1863 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 798MB / 32610MB (2%)

Camera Raw real memory: -1MB / 65220MB (0%)

Cache1:

Final1- RAM:153.0MB, VRAM:0.0MB, AH-240518-5932-Edit.tif

Final2- RAM:33.0MB, VRAM:0.0MB, 0114 Disney_0045-Edit.jpeg

Final3- RAM:10.0MB, VRAM:0.0MB, AH-131223-8862.jpg

Final4- RAM:84.0MB, VRAM:39.0MB, AH-240518-5928-Edit.tif

NT- RAM:280.0MB, VRAM:39.0MB, Combined:319.0MB

Cache2:

m:2419.1MB, n:279.6MB

U-main: 199.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2560 pixels

Displays: 1) 2560x1440, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.5244)

Init State: GPU for Image Processing supported by default

User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\- Lightroom Catalogs\AH Lightroom Catalog-v13\AH Lightroom Catalog-v13-3.lrcat

Settings Folder: C:\Users\alan_\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Any Filter

3) Aurora HDR

4) Export to Photomatix Pro

5) Helicon Focus Export

6) Iridient X-Transformer

7) LogiOptions

😎 LOWCC Wrangling

9) LR/Mogrify 2

10) Nik 6 HDR Efex

11) Nikon Tether Plugin

12) Plugin Parameters

13) Shuffles

14) Topaz Photo AI

This topic has been closed for replies.

Wurstkrapfen

Inspiring

Seems that simply editing a file with syn issues does no longer fix it.

This needs to be made more easy. Have Adobe list als files with issues and a re-sync button for them.

Without creating 10GB logs, pasting filenames one by one, removing and putting back files one by one.

Is there a 3rd party plugin to fix this yet?

A

amcd53

Participating Frequently

Hi, I have had images 'stuck' syncing ever since 13.4 release. Bulk deletions in LRC were not syncing to the cloud. More recently, DNG images generated by AI noise reduction were not synced to the cloud. A number of conversations with Adobe support didn't lead to any conclusions. However, I upgraded to release 13.5 today, and, surprisingly, all images now seem to sync. I'm left with no indication of any stuck images but with a 'sync error' for which there is no information either in LRC or the cloud.

5

5omeone

Known Participant

Dear LR community,
I've created a few collections that I've made public and shared the link to with a couple of people. LR has synchronized the images with the cloud, but the process is stuck at 15 images. Is there a reason for this and what can I do?
Ideally, I also don't want to lose the links that I have already shared with a few people.
Thank you and best regards

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

kind_Hero1587

Participating Frequently

Perhaps, with some luck, you will find your answer her… https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

Best regards from France

ulrichb68651274

Participant

Since several weeks I'm waiting for the sync of 6 Pictures (4 up, 2 down) in LrC. I see no issue in the special folder for sync errors. It is possible to identify the 6 Pictures (name of path)? The generation of a dignoictic report does not come to an end.

johnrellis

Legend

Moderators, @Rikk Flohr: Photography, please merge with this FAQ:

https://community.adobe.com/t5/lightroom-classic-discussions/p-regarding-sync-issues-in-13-3-and-removal-of-sync-activity-in-preferences/m-p/14634960

ZBenge

Participant

I too have the lost files that refuse to upload, 122 to be exact. It was originally 128 when I first updated but after going through all of these replies here, I ran the diagnostics. Unfortunately, under the new sync errors location there are none even on the web version. Nothing in LR itself and nothing listed in the report under BinaryUploader, however there are a bunch of items listed under "Syncing Errors and Assets" in the diagnostic. I have 10 that are listed with the file names, so I went through and altered those slightly and after that it dropped from 128 to 122. I have ran LR over night in hopes it would sort itself but to no avail and after another running of the diagnostics those files are still listed. Beneath that section there are several listed "Document ID" which look to be encrypted and not specified file names and next to that it says "Sync Status" 'Uploading'. I have no idea where to find those folders or which images they are associated. Restarting both computer and LR has not changed anything and I am, like my LR sync status, stuck.

For what it's worth, I am running LR 13.4 on 2015 MacBook Pro MacOS 12.7.5. Before I updated to 13, I had zero sync errors.

Has anyone had luck downgrading to LR12 resyncing then upgrading back to LR13?

ZBenge

Participant

I should add that I have plugged in each of my external HD as well as opened LR on all 3 of my devices to help clear the uploads but that did nothing.

M

MarkJansen8402046

Known Participant

Lightroom classic always displays that there is one photo to be synchronized.
I explored everything based on suggestions I found (ADobe support online) to see what's going wrong but I don't find a solution.
Displaying the synchronization problems on the web doesn't mention any issues.
Version: LIghtroom classic 13.4
WIndows 11

GoldingD

Legend

Perhaps see "UI Changes in Lightroom Classic 13.3 : in:

https://helpx.adobe.com/nz/lightroom-classic/kb/sync-faq.html

specifically, "If you see a sync that is stuck for a long time. "

M

MarkJansen8402046

Known Participant

Txs for this info.
I already checked this article.
No issues found, but still sync'ing for 1 image...
Regards.

trunkafunk

Participating Frequently

I have 4 photos stuck in syncing and I'm unable to view why or which ones, as they aren't shown in sync errors or in view sync online as advised in the FAQ. I have a large catalogue and this has occured before requiring adobe support. Thanks!

GoldingD

Legend

Deleted (by me) post merge

trunkafunk

Participating Frequently

* Sync errors catalog was (eventually) created, but only contained 3 images.

* I removed them, and LR is still showing "syncing 4 photos".

* Sync Status on web shows no issues/photos.

J

jstefely1

Known Participant

Running LRC 13.3.1 on MAC OS 14.5. Sync is stuck on syncing 2 photos. There are zero issues when I check Sync Issues on Web. If I try and sync images from a collection in LRC or sync a image from my iphone they sync just fine with no issues but I still end up with LRC saying there are 2 images syncing. Tried to Chat with Adobe Support , after I told them that there were no images in Sync issues on Web they ended the chat.

I was going to try to Rebuild Sync Data but I've seen multiple posts stating that that is no longer recommended. I current have 1200+ images that synced

Any suggestions?

KR Seals

Community Expert

There are other posts about this issue. Please do forum search to find the existing threads on stuck sync in V 13.3.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

J

jstefely1

Known Participant

Well, you know, I did that before posting. Read every thread I could find. Nothing helpful. If anyone wants to send me helpful suggestions I'd appreciate it.

Y

Yves-CH

Inspiring

Bonjour, dans LrC vous nous dites de vous transmettre le log des erreur de snchro que nous n'arrivons pas à résoudre par nous-même, alors merci de résoudre celui-ci.

LrC de ficheir en erreur de synchro, voir fichier joint, je ne peux pas attacher le logfile.zip ici

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

johnrellis

Legend

Moderators, @Rikk Flohr: Photography, @Rick Spaulding -, please merge with this thread, where many people report "Syncing n photos" never goes away:

https://community.adobe.com/t5/lightroom-classic-discussions/p-regarding-sync-issues-in-13-3-and-removal-of-sync-activity-in-preferences/m-p/14634960

B

BjoernHirsch

Known Participant

hello

I have a very stange LR classic sync problem with the Adobe cloud. Sync worked perfect since years but since last week I have my last 2 photo sessions which do not sync into the cloud even if they are shown in the view of “all synced photographs’”. LR mobile still syncs into LR classic with no problems …

I tried all:

shutdown with backup to re-structure library
deleting all photos in view “all synced photographs” so remove from the cloud and added back after
deleting only not synched photos in view “all synced photographs” so remove from the cloud and added back after
deleting cloud library on the web and re-sync all 34561 photos after again (worked for all photos except the ones not syncing )
un-sync and re-sync LR collection
deleting photos not syncing and re-importing with a different name

nothing works … photos are shown in “all synced photographs” , the Synced in local activity is shows green flag & no sync errors in sync consoled

BUT the last two photo shot photos are not showing at all in LR mobile or LR web !!!!

Any idea or tip on how to fix this would be greatly appreciated as I am out of ideas …

Thank you

johnrellis

Legend

Moderators, @Rikk Flohr: Photography, @Rick Spaulding -, please merge with this thread, where there are many reports of "Syncing n photos" never going away:

https://community.adobe.com/t5/lightroom-classic-discussions/p-regarding-sync-issues-in-13-3-and-removal-of-sync-activity-in-preferences/m-p/14634960

H

Holten

Known Participant

My LrC has got stuck while syncing images. It started two weeks ago with LrC thinking, out of the blue, that there were thousands of images that needed syncing. It got down to 1714 images and now it's stuck there. I can se newly created albums showing up online but with no images gets synced. I re-installed LrC and removed plugins etc. Nothing changed. In the sync tab in the settings dialog, no errors show up.

Please help!

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