Skip to main content
Rikk Flohr_Photography
Community Manager
June 25, 2024
Answered

P: Reporting issues on unsupported Beta (OS) versions

  • June 25, 2024
  • 1 reply
  • 9601 views

Adobe does not provide support for yet-to-be-released versions of Operating Systems.

 

You can determine if your OS is currently supported by checking our systems requirement documents located here:

 

Camera Raw

Lightroom Classic

Lightroom

 

Suspected bugs found in Adobe software while running beta versions of any operating system should be filed with the operating system’s manufacturer. This includes UI issues, unexpected behavior, or application failures.

 

Application Crashes should be reported using the Adobe Crash Reporter dialog, which should appear anytime an application crash occurs. Be sure to complete the crash report information - including your Adobe ID (email address) and submit it.

 

If your crash is an OS-level crash, you may see a dialog from your OS’s manufacturer instead. Other behaviors often misinterpreted as crashes, such as ‘freezing,’ ‘hanging,’ unusual hardware resource consumption, etc., should be reported through the OS manufacturer’s Beta issues reporting channels.

Thank you!

 

    This topic has been closed for replies.
    Correct answer GoldingD

    see: https://community.adobe.com/t5/lightroom-classic-discussions/p-macos-15-sequoia-beta-lightroom-crashes-when-using-mask-tool/m-p/14702215 

     

    1 reply

    Participant
    June 25, 2024

    Whenever I click on the mask icon it crashes. It's not related to the AI masks. If someone could help quickly I have photos I need to deliver to a client.

     

    Legend
    June 26, 2024

    Beta software is under NDA and not for production work. Go back and reinstall Sonoma.

    JohanElzenga
    Community Expert
    Community Expert
    June 26, 2024
    quote

    Beta software is under NDA and not for production work. Go back and reinstall Sonoma.


    By @Lumigraphics


    Public beta software is obviously not under NDA.

     

    -- Johan W. Elzenga