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Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
June 25, 2024
Answered

P: Reporting issues on unsupported Beta (OS) versions

  • June 25, 2024
  • 1 reply
  • 9560 views

Adobe does not provide support for yet-to-be-released versions of Operating Systems.

 

You can determine if your OS is currently supported by checking our systems requirement documents located here:

 

Camera Raw

Lightroom Classic

Lightroom

 

Suspected bugs found in Adobe software while running beta versions of any operating system should be filed with the operating system’s manufacturer. This includes UI issues, unexpected behavior, or application failures.

 

Application Crashes should be reported using the Adobe Crash Reporter dialog, which should appear anytime an application crash occurs. Be sure to complete the crash report information - including your Adobe ID (email address) and submit it.

 

If your crash is an OS-level crash, you may see a dialog from your OS’s manufacturer instead. Other behaviors often misinterpreted as crashes, such as ‘freezing,’ ‘hanging,’ unusual hardware resource consumption, etc., should be reported through the OS manufacturer’s Beta issues reporting channels.

Thank you!

 

      This topic has been closed for replies.
      Correct answer GoldingD

      see: https://community.adobe.com/t5/lightroom-classic-discussions/p-macos-15-sequoia-beta-lightroom-crashes-when-using-mask-tool/m-p/14702215 

       

      1 reply

      W
      William33422874bv5e
      Participant
      June 25, 2024

      Whenever I click on the mask icon it crashes. It's not related to the AI masks. If someone could help quickly I have photos I need to deliver to a client.

       

        I
        isaacb34760542
        Participant
        June 25, 2024

        For the past few days, LrC is crashing when I attempt to create a mask, any mask.  I have not found a workaround.

        I am using Version 13.3.1 Camera Raw 16.3.1 on a Mac Pro, Sequoia Beta 15.0

         

        [Moved from 'bugs' to 'discussions' by moderator according to forum rules. You cannot file a bug report when running MacOS beta]

        JohanElzenga
        Community Expert
        JohanElzengaCommunity Expert
        Community Expert
        June 25, 2024

        Go to Preferences - Performance and disable the use of the GPU. Does that help? BTW, this version of Lightroom Classic is not tested or supported on MacOS Sequoia beta.

         

        -- Johan W. Elzenga
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