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P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

Explorer ,
Oct 27, 2021 Oct 27, 2021

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With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021

In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor.

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Adobe Employee , Nov 11, 2021 Nov 11, 2021

Thanks for your detailed description. The log files that you attached earlier indicated that the GPU driver run into some difficulties and decided to detach itself (see the error logging below, it also matches your description that the GPU acceleration was turned off in Lr preferences after encountering the error).

 

*** Error: ML model not loaded ***
*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR (hr=0x887a0020): CreateCommandLis
...

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Hi,

 

Is there a fix for this yet? I am experiencing the same issue, "Something went wrong. There was an unexpected error and your request could not be completed."

This only started happening after the new lightroom update. My laptop is new by 1 month so very highly unlikely the GPU requires updating however i followed what others have mentioned earlier in this thread about updating the GPU - no fixing the problem :"In general, please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest GPU drivers from the respective vendor." 

 

If i turn off 'use graphics processor' in preferences - select subject works however lightroom becomes unusable. Can you please advise me of a fix. It was working completely fine before the lightroom update. Maybe it is a problem with the new update which requires fixing?

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LEGEND ,
Jul 06, 2022 Jul 06, 2022

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@Alex251452159122, try rolling back to LR 11.3. Most of the reports of this error are resolved by updating old graphics drivers, but a smaller number of people have (like you) reported that problems started with LR 11.4 or 11.4.1.  

 

Let us know if that resolves your issue. Also, please do Help > System Info and copy/paste the entire results here. That will let us know the precise graphics hardware and driver version, to help identify potential patterns with this problem.

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New Here ,
Jul 11, 2022 Jul 11, 2022

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I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... most of the time this feature works just fine, and it always works when selecting any of the other mask options including complex skies. It seems that selecting the subject is where the issue is. Any other ideas with this problem? Anyone know if Adobe is addressing the issue? 

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LEGEND ,
Jul 12, 2022 Jul 12, 2022

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"I've been experiencing this as well, but I don't believe it is a graphics card issue but rather a glitch in LRC since it seems to come and go at random times... "

 

Random behavior can just as likely be a bug in the graphics drivers as in LR itself. Please do the menu command Help > System Info and copy/paste the results here, so we can see precisely which hardware and software versions you're running -- this will help Adobe troubleshoot the issue.

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New Here ,
Jul 15, 2022 Jul 15, 2022

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I am also having the same issue when i try and use the mask subject tool, i am getting "unexpected error" message. I have updated the program and my windows. Restarted, i also tried to update graphics card with no luck

 

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.0GHz
SqLite Version: 3.36.0
Built-in memory: 7561.9 MB
Real memory available to Lightroom: 7561.9 MB
Real memory used by Lightroom: 339.5 MB (4.4%)
Virtual memory used by Lightroom: 4460.5 MB
GDI objects count: 1063
USER objects count: 2892
Process handles count: 3259
Memory cache size: 92.0MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 669MB / 3780MB (17%)
Camera Raw real memory: 687MB / 7561MB (9%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) Graphics (30.0.15021.11005)


Init State: 6
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Shena\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Shena\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
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4) Nikon Tether Plugin

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AudioDeviceSampleRate: 48000
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Direct2DEnabled: false
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New Here ,
Jul 23, 2022 Jul 23, 2022

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Using LrC 11.4.1 - The latest update.

While trying the Sky Detection or Subject Detection mask, I am getting the following error.

"There was an unexpected error and your request could not be completed".

- Getting this only with Sky and Subject masking. All other masks are working fine.

- Getting this only from this afternoon. Working fine and all of a sudden started getting this.

- Checked with the photos in which I had already used these masks. It is all there and it is even letting me duplicate or recreate these masks for photos in which this is already used. Only in unedited photos I am facing this issue.

- Tried uninstalling and reinstalling LrC, but no joy.

- Adobe support person tried everything he could, including uninstalling the entire Creative Cloud suite, but was  unable to fix this problem.

 

Is anyone else facing this issue?

 

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LEGEND ,
Jul 23, 2022 Jul 23, 2022

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@Trails of a Traveler, most likely you have an out-of-date graphics driver.  Update it by going directly to the manufacturer's web site, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

That fixes the issue for most people. If it doesn't fix your issue, please do the menu command Help > System Info and copy/paste the entire output here.

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Moin, seit einiger Zeit erscheint häufig aber nicht immer die Fehlermeldung es ist Fehler aufgetreten . Die Funktion hat schon funktioniert. Der Fehler muss also durch ein Update aufgetreten sein.Ich freue mich auf eine Antwort. Gruß J. SackLightroom Screenshot 2022-07-29 121437.jpgAdobe Lightroom Ein fehler ist aufgetreten.jpg

Adobe Lightroom Ein fehler ist aufgetreten.jpg

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help, you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

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New Here ,
Jul 30, 2022 Jul 30, 2022

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Guten Tag,

 

ich habe den Grafiktreiber aktualisiert und in Voreinstellungen GPU nutzen angehakt. Trotzdem ist der Fehler geblieben. Um genau zu sein gibt es den Fehler bei Motiv auswählen und Himmel auswählen. Die Masken radial und linearer Verlauf funktionieren. Gruß Jörg Sack

Meine Voreinstellunegen sind jetzt:

Lightroom Classic-Version: 11.4.1 [ 202206241800-b406ce4c ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.22000
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,2GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 6082,5 MB
Für Lightroom verfügbarer phys. Speicher: 6082,5 MB
Von Lightroom verwendeter phys. Speicher: 1854,8 MB (30,4%)
Von Lightroom verwendeter virtueller Speicher: 4723,4 MB
Anzahl GDI-Objekte: 731
Anzahl BENUTZER-Objekte: 2475
Anzahl Prozess-Handles: 3137
Cache-Speichergröße: 5,3MB
Interne Camera Raw-Version: 14.4.1 [ 1122 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 651MB / 3041MB (21%)
Physischer Speicher in Camera Raw: 764MB / 6082MB (12%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: AMD Radeon(TM) RX Vega 10 Graphics (30.0.15021.11005)


Anfangsstatus: 4
Benutzerpräferenz: 5

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: E:\Daten\Lightroom Katalog\Neuer_Katalog_02_03_2017\Neuer_Katalog_02_03_2017-2-2-v10-v11.lrcat
Einstellungen-Ordner: C:\Users\Jörg Sack\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
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OGLEnabled: true
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GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_shader_atomic_int64 GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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Google translation: "An error has occurred. An unexpected error has occurred, and yours Request could not be completed."

 

This occurs when you've got an older buggy graphics driver installed.  Your AMD driver is 27.20.11036.3, which is two years old.  Go directly to AMD's web site and install the latest driver, as described in detail here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

 

Note that the Select Subject/Sky commands don't obey the setting of Preferences > Performance > Use Graphics Processor, so turning that off won't affect this issue.

 

 

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LEGEND ,
Jul 29, 2022 Jul 29, 2022

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New Here ,
Aug 03, 2022 Aug 03, 2022

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I have suddenly started experiencing the same problem... when I try and Select Sky or Select Subject, I get an error message that says "Something went wrong. There was an unexpected error and your request could not be completed." I have checked and my drivers are up to date. I may as well cancel my subscription as I am paying for something that is now not working. So frustrating. Is Lightroom working on a fix? How do you get Lightroom attention to address this issue urgently?

 

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LEGEND ,
Aug 03, 2022 Aug 03, 2022

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@PeterCTSA, please do the menu command Help > System Info and copy/paste the entire contents here, so we can see the exact hardware and software versions you're running, as seen by LR.

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New Here ,
Aug 08, 2022 Aug 08, 2022

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Yep. Me to. Any suggestions as to a good alternate

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LEGEND ,
Aug 08, 2022 Aug 08, 2022

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@Marsh5E62, please do the menu command Help > System Info and copy/paste the entire contents here. that will show the precise hardware and software you're running.

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New Here ,
Aug 17, 2022 Aug 17, 2022

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I am running a Dell Latitude 9420 AND a Dell Latitude 7400. The 9420 is Dell's best model Latitude. I have an i7 processor, 16 GB of RAM, and an integrated Intel Iris Xe graphics card. My system is a reasonably fresh build and has little else on it, other than Office and ESET antivirus. I have never encountered an issue with ESET and have used it for years. When I go into the Develop module, the Basic tab, and click on the Mask gear icon, I get a submenu and two options there are Select Subject and Select Sky. Neither of these work for me. Lightroom attempts to select but never completes. In Task Managerr the GPU % is <= 3%. I am reasonably computer literate but have no idea how to troubleshoot this issue. I have also noticed that closing Lightroom does not always "close" Lightroom and I have to End Task in Task Manager bebore I can open it again. Any have a solution or some good troubleshooting steps? BTW, I have the same issue on my Latitude 7400 with a different Intel integrated video card.

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LEGEND ,
Aug 17, 2022 Aug 17, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

note: normal suspect is video controll driver if integrted only, GPU driver if dedicated. Is that particular Intel Iris Xe graphics card a deficated GPU? Dell website indicates integrated.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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First, thanks for responding. I am a techie but this is over my head. It appears that this integrated video card is not powerful enough to do the job, but I will patiently wait for your response to see if you agree. I have Dell's most expensive laptop. It should have a decent video card. Thanks again.

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LEGEND ,
Aug 18, 2022 Aug 18, 2022

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So, integrated video control, Intel Iris XE Graphics, driver version 30.0.101.1692

Released 4/2/2022, so not ancient. But, at least one newer one exists, perhaps two. You may want to update it.

 

Do not be surprised if your post gets merged onto an older posting on AI vs vs old drivers. The old driver is a common issue.

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

yep, they merged

 

 

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Help, please! automatic selection of objects in Lightroom does not work

How to fix it?

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LEGEND ,
Aug 17, 2022 Aug 17, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

note: suspect video or graphics driver vetsion issue.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Версия Lightroom Classic: 11.4.1
Лицензия: Creative Cloud
Настройка языка: ru
Операционная система: Windows 10 - Business Edition
Версия: 10.0.19043
Архитектура приложений: x64
Архитектура системы: x64
Счетчик логического процессора: 12
Скорость процессора: 3,6ГГц
Версия SqLite: 3.36.0
Встроенная память: 12179,6 MБ
Доступная фактическая память для Lightroom: 12179,6 MБ
Фактическая память, используемая Lightroom: 1079,4 MБ (8,8%)
Виртуальная память, используемая Lightroom: 12979,7 MБ
Число объектов GDI: 1054
Число объектов USER: 3762
Число дескрипторов процесса: 3135
Объем кэш-памяти: 321,5MБ
Внутренняя версия Camera Raw: 14.4.1 [ 1122 ]
Максимальное количество потоков, используемое Camera Raw: 5
Оптимизация Camera Raw SIMD: SSE2,AVX,AVX2
Виртуальная память Camera Raw: 1943MБ / 6089MБ (31%)
Фактическая память Camera Raw: 1891MБ / 12179MБ (15%)
Настройка DPI системы: 96 точек на дюйм
Композиция на ПК включена: Да
Отображение: 1) 1920x1080
Типы ввода: Функция Multitouch: Нет, встроенный сенсорный экран: Нет, встроенное перо: Нет, внешний сенсорный экран: Нет, внешнее перо: Нет, клавиатура: Нет

Сведения о графическом процессоре:
DirectX: AMD Radeon(TM) Graphics (30.0.13023.4001)

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Explain 'does not work'. Doesn't it select anything at all? Does it select something but is the result very poor? Anything else that you could tell us so we don't have to guess?

 

-- Johan W. Elzenga

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New Here ,
Aug 18, 2022 Aug 18, 2022

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everything was working fine, but a month ago the feature started working erratically. An error appears on most photos: "An unknown error has occurred. Failed to complete request"

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