P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[GoldingD]

Check your GPU driver for updates.

If you do not have a desecrate GPU, but just an integrated Video controller (Intel on a laptop for example) check that driver for an update.

The latter was another members problem/fix

[johnrellis]

See this help article for how to do a correct clean uninstall/update of your graphics driver:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

[johnrellis]

Moderators, @Rikk Flohr: Photography , please merge this with the existing bug report:

https://community.adobe.com/t5/lightroom-classic-bugs/p-masking-unexpected-error/idi-p/12476035

[ludovicr84780285]

Cannot install it.

[johnrellis]

"Just checked and now there is a newer Intel driver: v30.0.100.9955 dated 14 Oct 2021"

@drtonyb , are you still seeing intermittent errors with that driver?

[simonsaith]

This is Intel's landing page to search & download & install GPU Drivers https://www.intel.com/content/www/us/en/support/articles/000038500/graphics.html

[johnrellis]

Update your graphics driver by following these instructions:

See this help article for how to do a correct clean uninstall/update of your graphics driver:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

[drtonyb]

John, I don't know yet. After installing the new Intel driver, Windows 10 immediately "updated" it back to a "very" old version.

I got around this by Rolling back the driver which restored the new driver and hopefully, it will stay that way (until I update again).

I'll report if the error comes up again. and check the GPU log.

[Birdingwild]

Just did the new upgrade of Lightroom Classic V10 to V11. Tried the Masking Module and if I Select Sky or Select Subject I get the error message

Warning

Something went wrong

There was an unexpected error and your request cannot be completed.

[kglad]

<moved from download&install>

[Ian Lyons]

The issue may be related to your GPU driver. Try turning the GPU off in the Preferences > Performance tab. You should also check this thread for more information, etc https://community.adobe.com/t5/lightroom-classic-bugs/p-masking-unexpected-error/idi-p/12476035

[Birdingwild]

Hi Ian
Turned the GPU off as instructed. Same error message occurs so it appears
to be something else. Tried the thread you attached which also points to
the same result. I tried the windows error messages link but nothing popped
out as relevant.
Thanks for your help.
Cheers bruce

[Ian Lyons]

Adobe staff are monitoring posts relating to this particular issue. In meantime, it would be hepful if you could attach  a screenshot of the first 30 or so lines of Help>System Info. I've included an example below.

[bosin0807]

I have the same problem

[johnrellis]

"Turned the GPU off as instructed. Same error message occurs so it appears
to be something else. Tried the thread you attached which also points to
the same result. I tried the windows error messages link but nothing popped
out as relevant."

Adobe employee Simon Chen said that setting Preferences > Performance > Use Graphics Processor to Off won't change whether the AI in Select Subject and Sky uses the GPU. But the evidence so far is pointing to out-of-date graphics drivers, and at least a couple have reported that updating following the instructions in the help article linked above to update their drivers cured their problems.

[ludovicr84780285]

I followed the links to update the driver but it says 'No supported driver or software updates are available for your system'. What can I do?

[johnrellis]

"I followed the links to update the driver but it says 'No supported driver or software updates are available for your system'. What can I do?"

@ludovicr84780285 , please copy/paste the entire contents of LR's Help > System Info. Your previous posts omitted key information.

[paulao65014850]

I updaed all the drivers. Updated a photo using the select sky.  When I tried to add a second change, I receive the error that says "Something went wrong". Then when I tried to select a new photo, LR would not display the photo. The software is is usless as is. 

[GoldingD]

Time to give Adobe a chat.

https://helpx.adobe.com/contact.html

bottom/right on that web page, the contact/chat button inside a circle. Note, when you click on that you can select "more contact option" should you want a phone number.

[johnrellis]

"I updaed all the drivers. Updated a photo using the select sky.  When I tried to add a second change, I receive the error that says "Something went wrong". Then when I tried to select a new photo, LR would not display the photo. The software is is usless as is."

As requested by Adobe employee Simon Chen above, please do the menu command Help > System Info and copy/paste the entire contents here. That will help Adobe identify the problem graphics hardware and drivers. (So far, the few who have done this all had older Intel graphics chipsets.)

[paulao65014850]

Here you go SIMON

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 1.6GHz
SqLite Version: 3.36.0
Built-in memory: 16166.7 MB
Real memory available to Lightroom: 16166.7 MB
Real memory used by Lightroom: 1179.9 MB (7.2%)
Virtual memory used by Lightroom: 13550.8 MB
GDI objects count: 964
USER objects count: 3036
Process handles count: 2566
Memory cache size: 1350.1MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 3468MB / 8083MB (42%)
Camera Raw real memory: 3572MB / 16166MB (22%)
System DPI setting: 288 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics (27.20.100.8935)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\LR Catelog Back-up\2021-10-26 1803\PhotoOriginals-v11\PhotoOriginals-v11.lrcat
Settings Folder: C:\Users\paula\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Any Filter
3) Facebook
4) Flickr
5) LRT Export 5

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 9bca
Subsystem : 9621028
Revision : 4
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 27.20.100.8935
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 27.20.100.8935
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_shader_subgroup GL_KHR_shader_subgroup_arithmetic GL_KHR_shader_subgroup_ballot GL_KHR_shader_subgroup_basic GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

[paulao65014850]

FYI---just got off a "chat" with adobe (1.5 hours). He took over my machine. Rep completely messed up my version of LR, it is now unusable (will not launch with my pictures).  He is referring my case to an "expert" team who are calling me back tomorrow.  BTW - never mentioned the drivers, and didn't even look at the version.  Seems to me that Adobe has a problem and they are still fixing it....Seems that these days it's perfectly fine to push out poorly tested software.

[johnrellis]

@paulao65014850 , unfortunately Adobe support has a long-term reputation for being hit-or-miss, usually more miss than hit, especially with anything other than the most routine issues.

[johnrellis]

@jeanl53148237 , please follow the recommendation of Adobe employee Simon Chen above:

1. Do the menu command Help > System Info and paste the entire contents here.

2. Do a clean uninstall/reinstall of the most recent version of your graphics driver by following the precise instructions here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[koosw74297766]

In the device manager I disabled the display driver and now it works correctly. A bit of a strange solution in my opinion.