P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge into the existing bug report:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

[Alejandra23340889zm7p]

Antes tenía una versión antigua crackeada, la eliminé y compré LR, sin embargo cuando intento ocupar  una herramienta (la mejor de la actualización), el seleccionador de sujeto o paisaje... Me tira este error.

Por favor, ayuda!

[John R Ellis]

Many people have resolved this problem by updating to the latest graphics driver, following these steps:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please do the menu command Help > System Info and copy/paste the contents here.

[Taíla Cetolin]

toda vez que vou selecionar a ferramenta mascara e selecionar o objeto da um erro.

[John R Ellis]

@Taíla Cetolin, try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

[Carmela5DE1]

I just updated my Lightroom Classic and the new mask tool to select sky or subject does not work. I always get an error. Help! How can I get it to work?

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[defaultql13cnao9qn0]

Le masquage du ciel ou sujet rencontre une erreur inattendue impossible d'accéder à ma demande!

Mon étalonnage de la photo est à la version 5

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[defaultql13cnao9qn0]

Version Lightroom Classic: 11.0 [ 202110120910-0bccc70d ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Business Edition
Version : 10.0.19043
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 3,6Ghz
Version SQLite: 3.36.0
Mémoire intégrée : 16304,1 Mo
Mémoire réelle disponible pour Lightroom : 16304,1 Mo
Mémoire réelle utilisée par Lightroom : 6046,2 Mo (37,0%)
Mémoire virtuelle utilisée par Lightroom : 6559,2 Mo
Nombre d'objets GDI : 1098
Nombre d'objets utilisateur : 3270
Nombre de processus gérés : 2299
Taille de la mémoire cache : 0,0Mo
Version interne de Camera Raw: 14.0 [ 950 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 1114Mo / 8152Mo (13%)
Mémoire réelle de Camera Raw: 1158Mo / 16304Mo (7%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Affichages : 1) 1920x1080
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
DirectX: Intel(R) HD Graphics 630 (21.20.16.4526)

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : C:\Users\ellio\Pictures\Lightroom\Backups\2013-09-06 1947\Lightroom Catalog-3-2-v10-v11.lrcat
Dossier des paramètres : C:\Users\ellio\AppData\Roaming\Adobe\Lightroom

Modules installés :
1) Adobe Stock
2) DENOISE projects 2 professional
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Iridient X-Transformer
7) Luminar AI
8) ON1 Effects Standalone 2018

Marqueurs Config.lua: None

Adaptateur n° 1: Fournisseur : 8086
Appareil : 5912
Sous-système : 108e1025
Révision : 4
Mémoire vidéo : 128
Adaptateur n° 2: Fournisseur : 1414
Appareil : 8c
Sous-système : 0
Révision : 0
Mémoire vidéo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 21.20.16.4526
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 21.20.16.4526
GPUDeviceEnabled: false
OGLEnabled: true
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[John R Ellis]

@defaultql13cnao9qn0, you have a 5-year-old graphics driver:

DirectX: Intel(R) HD Graphics 630 (21.20.16.4526)

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

[John R Ellis]

Google translation: "No masking of the subject or the sky. The hiding of the sky or subject encounters an unexpected error impossible to accede to my request! My photo calibration is version 5."

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Julio Cesar5D1E]

No funciona la seleccion de cielo y sujeto, lee bastante y despues marca que a ocurrido un error

[Ian Lyons]

Please see https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... for likely source and fix for your issue.

[John R Ellis]

To build on Ian's reply, try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky.

Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[defaultzhhqkubq9cd4]

Mask_select_motif_does not work

[GoldingD]

Huh?

Do you mean Mask, Select Subject? or perhaps Select Sky?

Screenshot(s) please

[defaultzhhqkubq9cd4]

I mean Select Subject

[John R Ellis]

Try updating your graphics driver following the precise instructions in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people have reported that upgrading their graphics drivers fixed their problems with Select Subject and Sky. If that doesn't help, please do the menu command Help > System Info and copy/paste the entire contents here.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[defaultzhhqkubq9cd4]

that was the solution; problem is solved; many thanks

[GoldingD]

also

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[defaultzhhqkubq9cd4]