P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[simonsaith]

Lightroom recommends 16GB of RAM to work well https://helpx.adobe.com/lightroom-cc/system-requirements.html. If you do a lot of pano or HDR merge work, 32GB is preferrable.

[simonsaith]

@anthonym39116038 I reviewed the LrCC crash log and the LrCC system info one more time. It reports that your version of LrCC is running in X86-64 (Translated) mode, meaning you are running LrCC inside the Rosetta 2. LrCC is a universal binary package, meaning it supports ARM64 (M1) natively. I am not sure how you wind up having LrCC run in x86-64 translated mode on your Mac Mini M1. You should just let LrCC run natively on M1. Here is your Lr system info that you posted earlier. It shows that you are running LrCC in emulator mode and your GPU is running in AMD Compatibility Mode.

Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: macOS
OS Version: macOS 11.6.1 (20G224)
Application architecture: x64 (emulated)
Computer model: Macmini9,1 / Apple M1
Logical processor count: 8
Processor speed: 2.4 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 602.3 MB (7.3%)
Virtual memory used by Lightroom: 9,759.2 MB
Memory cache size: 1,781.5 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 914MB / 4095MB (22%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1440
Graphics Processor Info: Metal: AMD Compatibility Mode
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

[ednav4420687]

same here, having same problem on Lightroom classic on a PC but when I use the mobile app, it works perfectly. so frustating, but seems like a great tool!

[bychawska]

I have this same problem

[Jericca22443100n0iu]

i need help too as my update isnt working. i have windows 10, the latest version of the app. on my iphone it works for the subject select - but i cant edit on my phone. 

[Brynn22564455562n]

I am also having this issue! Anyone have a solution yet? I've updated my video driver and it's not fixed anything that I can tell.

[John R Ellis]

"I've updated my video driver and it's not fixed anything that I can tell."

Please do the menu command Help > System Info and we can verify that you have the latest driver for your graphics card. (For various reasons, many people posting here thought incorrectly that they had the latest driver.)

[robertf20639707]

Please be aware that the latest Windows-10 update (Jan 2022) may remove the custom Intel video driver that address the issue. This then causes the probeln to resurface. If this happens, just reinstall the Intel driver again.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, this thread should be merged with the other, longer thread which has a more useful correct answer and more details about which graphic cards can be updated and which can't:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Kremlin2]

Downloaded 202 masking LRC upgrade to laptop.  Masking does not work.  Uninstalled and reinstalled LRC but do not solve the problem.  Masking feature works fine on my main desktop computer.  What is wrong?

thank you for your assistance

Sharon

[dj_paige]

Please describe the problem in more detail.

Please provide the following basic information:

[Kremlin2]

I have a laptop with LrC 11.1. Recent LrC upgrades completed.  

when  I open a photo in develop module, then click on mask icon, then select subject (or sky) a pop up warning states

"something went wrong.  There was an unexpected error and your request could not be completed"

The rest of LR works fine.

Windows 10 Home Premium edition version 10.0.1093

Built in  memory 8097 M B

Graphics Processor  Direct X Intel (R) Iris (TM) Graphics 540(22.20.16.4749 from Lightroom info

Yoga 900-131SK2 Signature Edition

64-bit operating system x 64 -based processor

from Yoga setting  Pntel (R) core i&-656OU CPU @2.20GHz 2.21

[dj_paige]

I know this has been answered in this forum, but I don't know the answer.

Do a search for "something went wrong"

[John R Ellis]

Your graphics driver is 4.5 years old. Many people have resolved this problem by updating to the latest graphics driver, following these steps:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge this with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[adette1draycoles]

Everytime I try to use Select Subject, lightroom crashes, then I have to ctrl alt delete and end lightroom task.

It's been like this since windows updated, if I am correct. I have tried the community and google, but nothing helps.

Thanks

Lightroom V11.2

Windows 10 Pro

Intel(R) Xeon(R) CPU E31230 @ 3.20GHz 3.20 GHz

16GB ram

[John R Ellis]

@adette1draycoles, please do the menu command Help > System Info and copy/paste the entire contents here. That will tell us the exact graphics hardware and software versions you're running.

[adette1draycoles]

Hi, Thanks so much for the reply, I followed the very top thread and done a lot of adjustments, then I uninstalled my Graphics Drivers and did a clean install, it seems to be working now. I think windows mixed my drivers around or something.

I have Got NVIDIA GT 1030 version 511.79 installed now

There was a new driver released on 14 Feb INCASE someone also has this error.

🙂

[John R Ellis]

@adette1draycoles, glad a clean install of the latest driver fixed the issue.  That's the case for many (but not all) people experiencing this problem.

[Abigail24092982tnbt]

When trying to use the select subject or select sky masking tool i get an error message that says something went wrong there was an unexpected error and your request could not be completed. i have updated graphics drivers and still happens.

Lightroom Classic version: 11.3 [ 202204051513-7a25c809 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5GHz
SqLite Version: 3.36.0
Built-in memory: 3503.7 MB
Real memory available to Lightroom: 3503.7 MB
Real memory used by Lightroom: 1144.4 MB (32.6%)
Virtual memory used by Lightroom: 2235.4 MB
GDI objects count: 659
USER objects count: 2106
Process handles count: 2916
Memory cache size: 214.4MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 612MB / 1751MB (34%)
Camera Raw real memory: 659MB / 3503MB (18%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: AMD Radeon(TM) Vega 3 Graphics (30.0.15002.1004)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\WHOLEWORDMAKERS\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\WHOLEWORDMAKERS\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 15d8
Subsystem : 8706103c
Revision : c4
Video Memory : 498
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Vega 3 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.3.1 30.0.15002.1004
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float_fetch GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader 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[LinSims]

Let me move this to the Lightroom Classic forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

[John R Ellis]

"When trying to use the select subject or select sky masking tool i get an error message that says something went wrong there was an unexpected error and your request could not be completed."

Many people have reported these symptoms on Windows, and it happens with older, less-capable integrated graphics chipsets (like your computer has) and with out-of-date drivers.

There is a slightly newer release of the AMD Adrenalin Edition drivers (22.4.1) that you could try:

https://www.amd.com/en/support/professional-graphics/radeon-pro/radeon-pro-series/radeon-vega-fronti...

You could also try the Radeon Pro for Enterprise version (21.Q4) that Radeon claims is "stable" and "thoroughly tested".  I think this driver is will not push the edge on gaming performance and might not have bugs that are tripping up LR's Select Subject and Sky.

I'd be pleasantly surprised if either of these drivers fixes the issue, though. Unfortunately, there is no way to tell LR to not use the graphics processor for Select Subject and Sky, which would avoid this problem.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing thread:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

[Bernd N]

ich habe ein Problem mit Lightroom Classic
Im Entwicklungsmodus - Maskierung tritt bei Motiv auswählen ein Fehler auf:
+ein Fehler ist aufgetreten
es ist ein unerwarteter Fehler aufgetreten, und deine Anfrage konnte nicht abgeschlossen werden+
Dieser Fehler tritt auch dann noch auf, wenn ich unter Voreinstellung - Leistung die Option +Grafikprozessor verwenden+ auf aus setze.
Laut Hilfe handelt es sich also nicht um ein Problem der GPU

[John R Ellis]

Google translation: "I have a problem with Lightroom Classic. In Develop mode - Masking, an error occurs when I select a subject: +an error has occurred, an unexpected error has occurred and your request could not be completed. This error still occurs when I select preset - Performance set the +Use graphics processor+ option to off. According to the help, it is not a problem with the GPU"

This error usually occurs when you have an older graphics driver installed. Update to the latest driver by going directly to the manufacturer's web site, as detailed here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

Select Subject/Sky doesn't obey the setting of Preferences > Performance > Use Graphics Processor, so turning that off will have no effect on this issue.

If updating the graphics driver doesn't help, please do the menu command Help > System Info and copy/paste the entire contents here.