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Pending sync files

Contributor ,
May 30, 2024 May 30, 2024

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(Not sure if this is a "discussion" or "Bug")
[Moderator: Discussion is correct - a bug can only be filed against the current shipping version]

 

For sometime I have had 29 pending sync files "stuck". Any new files I sync are handled fine, but these 29 stay as pending. See attached screen grab

 

I would prefer to solve this before updating to ver 13.3

 

Is there a way to get rid of the pendiing sync files. I have no idea which ones they are. I would be quite happy to just delete the files if I knew which ones they were.

 

running ver 13.2 on a windows PC

 

Thanks

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LEGEND , May 31, 2024 May 31, 2024

You could try #2 first -- it's safe. You can figure out which files are stuck syncing by going to Preferences > Lightroom Sync, and the stuck files will usually be listed in the Sync Activity panel. 

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LEGEND ,
May 31, 2024 May 31, 2024

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You'll definitely want to resolve the issue before upgrading to LR 13.3, and if sync is important to you, you might consider deferring until LR 13.4 -- the new sync engine in LR 13.3 has bugs and is causing lots of people problems.

 

In LR 13.2, go to Preferences > Lightroom Sync, and the stuck files will usually be listed in the Sync Activity panel.  At that point, a couple of alternatives:

 

1. You can remove those files from All Synced Photographs, which will remove them from LR Cloud but not LR Classic. 

 

2. In Preferences > Lightroom Sync, hold down Alt and click the Rebuild Sync Data button that magically appears.

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Contributor ,
May 31, 2024 May 31, 2024

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Thanks John. Syncing is very important to me

 

I will definitely hold off until 13.4, thanks for heads up.

 

Re suggestion #1 - I am more than happy to remove them from lR Cloud, but how to know which files they are?

 

Suggestion #2 sounds good as well as a back up for #1. OR should I just go do #2?

 

Appreciate your assistance

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LEGEND ,
May 31, 2024 May 31, 2024

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You could try #2 first -- it's safe. You can figure out which files are stuck syncing by going to Preferences > Lightroom Sync, and the stuck files will usually be listed in the Sync Activity panel. 

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Contributor ,
May 31, 2024 May 31, 2024

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Thanks again John

 

The screen grab I attached to the initial posts does show the files, but they seem to be previews with VERY long file names which would likely be difficult to trace

 

Sounds like I should go the #2 route

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Contributor ,
Jun 02, 2024 Jun 02, 2024

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Thanks John

 

Suggestion #2 seemed to solve the issue.

 

Now I'll wait for ver 13.4 and wait a week or two after its release

 

Thx again (Not the first time you've helped me!😊)

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