Photo Enhance not working after recent LR Classic upgrade

[Vallarta_S]

Hello,

Updated application to Lightroom Classic version: 12.3 [ 202304101834-a085245c ] last week.

Before the update, the Enhnace=>Super Resolution feature was running just fine, however now, when attempting to enhance an image, after chosing Super Resolution and clicking on Enhance button, not even a task is initiated to process the request.

Anyone else having the same issue?

Thanks,

Operating system: Mac OS 12
Version: 12.6.2 [21G320]

[RSHPhoto]

Yes, I can't get super resolution to work either. I click enhance and nothing happens.

[TheDigitalDog]

Try resetting your Lightroom preferences:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.

macOS: Press and hold the Shift + Option keys.

Windows: Press and hold the Shift + Alt keys.

While holding down the keys, launch Lightroom Classic. 

When asked, select "Yes". 

[Vallarta_S]

Thanks for taking the time to respond. 

I did reset preferences as advised, unfortunately the issue persists for JPGs, works fine with RAW files. The previous version of LrC did manage to enhance JPG files.

I ran Photo Enhance in the new LR CC, and it works just fine for both JPG and RAW, no issues. 

[Vallarta_S]

Did you try with Lightroon CC? I did, and it works fine with JPG, RAW images...but still not working with this new Lightroom Classic version.

[DdeGannes]

Ok, so to use the Enhance feature you need to have a RAW image file selected, and you can use the Denoise option and a DNG image is created and will be saved next to the original RAW image. 
The newly created DNG file is no longer a RAW image.

To do an Enhance / Super Resolution you need to use the original RAW image, you cannot select the Denoise DNG and apply the Super Resolution to that image file.

[Vallarta_S]

Hello Denis, and thanks for taking the time to reply.

To your point, I checked and yes, this new LrC version works with RAW files, however the previous version did manage to enhance JPG files. I ran Photo Enhance with the new LR CC, and it works just fine for both JPG and RAW, no issues there.

[Josef35483701uckn]

Hello,

does anyone had luck to fix this problem?

I installed Lightroom Classic for the first time (Version 13.1) just for the super resolution feature. Nothing happens when I try to use it. Not even the preview. It's just a gray window. When I click on enhance, nothing happens either.

I restted the Lightroom settings as mentioned before.

Is there anything else I can do? I am using Windows 10. I even put Lightroom as an exception to my firewall.

Format is jpg. Everything else seems to work just fine in lightroom.

Thanks in advance!

[Jakub29503231f1gj]

Hey,
Have you amanged to fix it? I tried to get it to work in both LrC and Lightroom CC and it's just a greyed out window. 
Thanks in advance