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J
judig34047588
Inspiring
January 21, 2017
Answered

photos and folders still missing after synchronisation

  • January 21, 2017
  • 1 reply
  • 4411 views

I have a light room catalogue in which both photographs and subfolders are missing.  When I click synchronise it indicates that there are 230 photos missing.  I then synchronise and it says there are no photos to add.  When I ask light room to show me the preview of the photographs before importing it says there are no new photos.  When I click on all photos the missing photos are present but light room won't let me import the missing photos into the catalogue.  Any suggestions?

This topic has been closed for replies.
Correct answer judig34047588

As I mentioned I have several instances of the same folder in the catalog.  That takes me to another instance of the folder structure.

All my photos are under one parent folder and what I am trying to do is have one instance of all my photos starting with the parent folder in the folders section.  What is happening now is multiple incomplete instances.


I have found a fix for this problem.

Just right click on parent folder and synchronize photos as normal.  Select the option to preview photos before importing. The synchrnization message indicates that photos are missing.  What happens next is that no photos show.  That is where I went wrong.  On the right hand panel under file handling there is a option to "don't Import suspected duplicates".  Uncheck that option.  Then click the import button.  Then everything works and photos show as they should.

1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
January 21, 2017

"Missing photos" means that Lightroom does not know where the original files are located. The preview thumbnails are still in the library (catalog) but the original files have been changed by the operating system in some way- either re-named, moved, deleted, folders renamed, or a drive disconnected. (even renaming a folder   {My Pics}  to  {My Picts} will mean this folder is missing showing a '?' )

Synchronization does NOT import 'missing photos'.  Folder Synchronization is intended to import NEW images into the catalog that have been added to a folder by some other method. (maybe another photo editor, etc)

https://www.lightroomqueen.com/synchronize-folder/?utm_source=The+Lightroom+Queen&utm_campaign=66f3d347d0-August_Newslet…

Even if photos are flagged as 'missing' '!' and folders 'Missing' '?'-  they cannot be imported a second time. This is a case where you have to find where the images are located on your hard-drive using File Explorer/Finder and use other means within Lightroom to re-connect the files-

You must read and understand the info at this link before you do anything-

https://www.lightroomqueen.com/lightroom-photos-missing-fix/

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
J
judig34047588Author
Inspiring
January 21, 2017

Thank you but that isn't quite the case.  I have a folder called Japan holiday.  In that folder is a subfolder called Tokyo.  The light room catalogue shows the parent folder (Japan holiday) but the subfolder is missing.  There is no icon with a ? Or an ! Or anything .  It is just missing. 

When I try to synchronise it it shows that there are 230 photos.  If I click "show import dialogue before importing" all the missing photos appear if I select the all photos option.  However I am unable to import them because they are all great out and I cannot select them.  Obviously the catalogue thinks that these photos are already in lightroom but fails to display them. How can I display them?

dj_paige
dj_paige
Legend
January 23, 2017

Thank you

There was no option to "go to folder in Library" but i did as per the instructions and i selected "Update folder location" .  I used a dummy location and then right clicked on that and "Update folder location" to restore to the proper location.  It did not work.  The photos are still not showing up.

With regards to the hardware and the location of the photos, they are on a Synology NAS.  It is set up in raid 10, so there is hardware redundancy.  The NAS has been mapped to the Y drive.  The photos are physically present on the NAS and are accessible with all other software.  I don't think it is a hardware problem. 


Thank you

There was no option to "go to folder in Library" but i did as per the instructions and i selected "Update folder location" .

Are you saying you right-clicked on a PHOTO (not folder) and there was no "Go to Folder in Library" command? Would you please look again?

I used a dummy location and then right clicked on that and "Update folder location" to restore to the proper location. It did not work. The photos are still not showing up.

Did you follow the instructions at the link I gave?

I agree, this is not a hardware issue, it is a catalog issue.

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