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pablof93296631
Participating Frequently
April 6, 2023
Question

Photos doesn't show after an import

  • April 6, 2023
  • 4 replies
  • 705 views

In the last sessions with Lightroom Classic 12.12.1, when I do a new import from a SD Card with the option COPY, the photos are copied to the folder I want but doesn't appear in the last import catalog; the count is 0.

It never happens with Lightroom Classic 11 and before. I'm on Mac OS 12.6.3

If I create a new catalog I have no problem. What can I do with the old catalog? There are a lot of faces recognized and I don't want to start again with a new catalog.

Can you help me, please?

Thanks,

Pablo.

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4 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 7, 2023

Please check if Lightroom has full access rights.

🔎 Quick Tips: How to give Full Disk Access to Li... - Adobe Support Community - 12913413

 

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
April 7, 2023

I would start by deleting (not just resetting) the preferences. It seems nobody gave you this advice yet. Here's how: 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

-- Johan W. Elzenga
    P
    pablof93296631Author
    Participating Frequently
    April 7, 2023

    Hi Johan,

    After deletting the files indicated in that link and restarting the computer now I can import files but when I close the Lightroom Classic 12.2.1 and starts it again, I can't import more images and have the same problem.

    This only runs the first time.

    Now I revert to version 12.1 and it seems to run ok at this moment. I will write in this thread again if the problem repeats.

    Thanks to all of you. Waiting for the version 12.3.

     

     


    Oh!, The problem appears again.

    Now I can't import more photos. It was running good but after using for a while the software and tried a new import, it fails.

     

    P
    pablof93296631Author
    Participating Frequently
    April 6, 2023

    I just try to check a backup catalog from 3 months ago and still having the same problem.

    I also open a catalog v11 in v12.1 converting it and the same problem.

    I revert the software to version 11.5 and open the same catalog v11 I open before and now I have no problems, so the problem is since version 12 in adobe Classic and so on.

    What can I do then?

     

    P
    pablof93296631Author
    Participating Frequently
    April 6, 2023

    The catalog in some time was corrupted internally but no error messages? I don't know what happens.

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 6, 2023

    Your issue looks similar to this one: https://community.adobe.com/t5/lightroom-classic-bugs/p-no-photos-in-selected-folder-mac/idi-p/13594019 

    Rikk Flohr: Adobe Photography Org
    P
    pablof93296631Author
    Participating Frequently
    April 6, 2023

    Hi Rikk, I tried to revert to version 12.1 but still have the same problem.

    I attach three screencapture where you can see that the number of photos doesn't change after the import in the complete catalog neither in the last imported catalog, so there is something more.

    I will try to restore some backup and check again.

     

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 6, 2023

    Please take a look here: Troubleshoot corrupt catalog (adobe.com)

    If this doesn't help please try to restore the catalog from an backup.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    P
    pablof93296631Author
    Participating Frequently
    April 6, 2023

    Hi Axel,

    I always backup the catalog with the two options checked to verify integrity and I never have a problem neither an error opening the catalog.

    I don't understand why this happened. I have over 60.000 faces recognized and don't want to start again, because importing from a catalog doesn't import the face database.

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 6, 2023
    quote

    ... I have over 60.000 faces recognized and don't want to start again, because importing from a catalog doesn't import the face database.

    By @pablof93296631

     

    If you restore a catalog from a backup you don't need starting from the beginning. The catalog is current at the time the backup was created. If you restore the catalog from the last backup, you only need to import the photos that you have added to your catalog since then. 

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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