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jennifero31710900
Participant
November 9, 2023
Question

Photos not pulling up in PS from LR

  • November 9, 2023
  • 1 reply
  • 102 views

After the latest updates (PS 2024), pulling photos into PS from LR is not working. It saves metadata for a long time and nothing happens after that. Sometimes asking a second time, they will pull up VERY slowly. Sometimes I can try 5 times and they will not pull up into PS. It is also forcing me to overwrite metadata when I used to hit 'cancel' and they pulled into PS. I just spent 3 hours on the phone with Adobe and we didn't fix the problem.

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1 reply

GoldingD
Legend
November 10, 2023

In PS, click on Help, click on System Info. What version??

In LrC, click on Help, click on System info. What version.

 

mine for example:

Adobe Photoshop Version: 25.1.0

Lightroom Classic version: 13.0.1