Photoshop Lightroom 6

Question

Bonjour,J'ai acheté une license Photoshop Lightroom 6 en magasin l'année passée (license complète). Quand je me connecte sur le site d'Adobe, je n'ai pas accès à Lightroom malgré que j'ai enregistré ma license sur mon compte. De plus, je n'ai pas accès à la version mobile.Quelqu'un peut-il m'aider? Merci d'avance!

dj_paige · Accepted Answer

From the translation to English:HelloI bought a Photoshop Lightroom 6 license in store last year (full license). When I log on to Adobe's website, I don't have access to Lightroom despite having registered my license on my account. In addition, I do not have access to the mobile version.Can someone help me?Thank you in advance!You should be able to download Lightroom 6 from here: https://helpx.adobe.com/download-install/kb/creative-cloud-previous-version-apps-download.htmlThere is no such thing as a mobile version of LR 6.

John T Smith · Answer

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

IMPORTANT NOTE:

The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

Start by reading reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

For anyone else reading this

Never post private information on a public forum... including your actual email address or phone number

Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) or email until you are sure that person is an Adobe employee (see next)

When an employee asks for information (identified by a STAFF badge where my ACP badge shows) hover your mouse over their name and then click the Message option in the popup window to send a private email

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://forums.adobe.com/community/forumhelp/forum_comments/content so the person may be banned from the forums

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