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slaekke
Participating Frequently
November 18, 2018
Question

Pictures dont sync to Lightroom CC Mobile

  • November 18, 2018
  • 4 replies
  • 571 views

Hi.

I have imported some pictures to Lightroom CC Classic on my computer today. Some of them wont sync to Lightroom CC Mobile. These pictures was taken with a Fujifilm X-T2 with dimensitions 4000x6000 and .RAF format. One of the pictures as an example is file size 47,86MB.

Why dont they sync to the mobile version of Lightroom? The syncing is activated on the collection..

This topic has been closed for replies.

4 replies

slaekke
slaekkeAuthor
Participating Frequently
November 19, 2018

I removed one picture from catelog marked as pending, LR had an problem with that picture, it was old so no problem deleting it. But after that I checked the sync log again, but that pictures is still in cloud and still showing up as pending in the sync log..

Would the pending ones stop the others marked as uploading in the sync log?

Just Shoot Me
Legend
November 19, 2018

Go to the Web interface, lightroom.adobe.com, and Delete the image there.

Community Expert
November 19, 2018

Except if you are on a fast fiber optic connection, you probably only have about 5 megabit/s of upload speed. Most cable and DSL networks are extremely asymmetric with the advertised speeds only applying to the download and not the upload speed and a factor of 30 difference is not uncommon.

Just Shoot Me
Legend
November 19, 2018

If you are syncing full RAF files LR first has to create a Smart Preview of it then Upload that smart preview to the Web system and then down load it to the mobile version of LR CC. All of that takes time.

And depending on the Upload Speed of your internet connection it can take a Long Time.

Open the LR Preferences and go to the Lightroom Sync tab and then look at the Sync Activity section. Are there any errors.

If there are you can hold down the Alt key and 2 buttons will appear, Generate Diagnostic Log and Rebuild Sync Data. you can try the second to rebuild the sync data.

slaekke
slaekkeAuthor
Participating Frequently
November 19, 2018

I now remember that I checked off the setting to create smart preview while I imported the images on LR Classic on the computer. Would that not be able to sync to mobile then?

How long time could that possibly take?

I checked the sync log, and there is no errors there, but 2 is pending? I have tried the Rebuild Sync Data and restart LR, still the same status on syncing..

cmgap
Community Expert
Community Expert
November 18, 2018

Have you checked the Activity center to ensure that syncing isn't paused? Click on the white triangle to the right of your name at the top leftmost part of Lightroom. The file type shouldn't have any bearing on syncing from a collection.

slaekke
slaekkeAuthor
Participating Frequently
November 19, 2018

i see there is 109 pictures yet to sync. The sync is not paused.

cmgap
Community Expert
Community Expert
November 19, 2018

If you go into the Sync tab in Preferences the errors will appear in a table. Check the location of the originals. It may be better to delete the images that aren't syncing and add them on your mobile device. You can also remove images that aren't' syncing in the Catalog tab.