Please check internet connection and try again

[bartekx4002001]

Hi,

just bought Lightroom 6 standalone version and I have download installation file but is going only to 2% and it stops with that message. As you can see I have the internet connection. Any idea what can be wrong?

[99jon]

Try using the direct download link below.

1. Install the main application LR6.0
2. Install the 6.13 update

Download Photoshop Lightroom

[bartekx4002001]

thank you, Jon, link is working and I was able to download program but now I need to provide a serial number. what I have is redeem code only. I have bought software download card and there is no serial number at all (or I am blind)

[99jon · Accepted solution]

You could check your Adobe account. I’m not sure if it gets recorded after using a redemption code, but sign-in and take a look.

Otherwise you will need to contact Adobe Support directly.

To see a list of your registered products and their serial numbers, go to My Account

To contact support click the link below, sign-in and wait for the page to fully load.

1. Choose Account Issues
2. Choose Adobe ID and signing in
3. Scroll to the bottom of the page and choose - Show me my contact options
4. Click Chat

https://helpx.adobe.com/contact/support.html

[bartekx4002001]

Again, thank you.

somehow I manage to start the program. Support not necessarily helpful, first person ok, second not really.