Plug-ins not responding in Lightroom 6

[tony427]

Although I haven't changed anything I am unable to open plug-ins such as Luminar Neo in Lightroom 6. When I right click and click on "edit in" Lightroom freezes and I have to close the program via the Task Manager. Please can anyone help?

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[tony427]

Thanks GoldingD, hope this is the info required. I left all the info as I
wasn't sure quite where to cut it!

Lightroom version: 6.14 [ 1149743 ]
License: Perpetual
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 16237.4 MB
Real memory available to Lightroom: 16237.4 MB
Real memory used by Lightroom: 391.6 MB (2.4%)
Virtual memory used by Lightroom: 1359.7 MB
GDI objects count: 748
USER objects count: 2023
Process handles count: 1425
Memory cache size: 0.0MB / 3828.8MB (0.0%)
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 583MB / 8118MB (7%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1280x1024, 3) 1280x1024
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 660/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 456.71
Renderer: GeForce GTX 660/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Tony\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Tony\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Aurora HDR
2) HDR Efex Pro 2
3) Luminar 4
4) Luminar AI
5) Luminar Neo
6) Nikon Tether Plugin
7) TPG Elemental

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 11c0
Subsystem : 28721462
Revision : a1
Video Memory : 1998
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x8
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 660/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect
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GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3
GL_NV_transform_feedback GL_NV_transform_feedback2
GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range
GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit
GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program
GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option
GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_linked_gpu_multicast
GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence
GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop
GL_NV_shader_thread_group GL_NV_shader_thread_shuffle
GL_KHR_blend_equation_advanced GL_OVR_multiview GL_OVR_multiview2
GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture
GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Regards

*Tony Alderton *
*SPECTRUM IMAGES @ *http://tonyalderton.zenfolio.com/

[DdeGannes]

It's possible that you neeed to update your NVIDA GPU driver, visit their wed site and search fou an update. Use the "Studio" not "Gaming" driver.

See if that helps.

https://drivers.softpedia.com/get/GRAPHICS-BOARD/NVIDIA/NVIDIA-GeForce-GTX-660-Graphics-Driver-13343...

[Sean McCormack]

It could be a Preferences issue. IIRC you have to manually delete them in LR6. You could try a new catalog in a different user account first and see if this works. 

[tony427]

Thanks Sean

I will look at that. As far as the catalog is concerned, I tend not to use it as such, I just drag and drop files from a storage device opened on an adjacent screen.

Tony

[DdeGannes]

Please explain further, when you drag and drop image files to LrC I believe LrC imports the images to the Catalog and the originals remain where they are.

When you use the "Edit in feature" LrC must have access to the original files. So does your computer have access to the "device" where the image files reside?

If not then the "edit in function" will fail.

[DdeGannes]

You stated "As far as the Catalog is concerned, I tend not to use it as such,".

???!!.

You need to be aware that you cannot work with images in LrC until they have been imported to the Catalog. The Catalog is a data base file it does not store image files or copies  of image files. The files are where you have chosen to store them, but LrC needs access to them.

[tony427]

Yes guys, I import files by dragging and dropping as described and yes they then import to Lightroom, but as I said I do not specifically use this feature in Lightroom.  I always go back to my original storage device which is via  my PC. Also, I have always done it this way without any problems at all when it comes to editing in plug-ins. Sorry If I appear a little dence, but I fear that I am a little out of my deapth here!

[Flawless_Wizard15B9]

I did a quick search and Luminar Neo doen't appear to support Lightroom 6.  Add in, Adobe no longer sulpports Lightroom 6 or older versions of Photoshop.  

Best recommendation - it's probably time to either sign up for the Creative Cloud Photograph Plan or dump Lightroom 6 all together and just use Luminar Neo.

[tony427]

Thanks all for your advice and help. I think I am coming round to the same conclusion regarding dumping lightroom in favour of Luminar Neo. However, it's a shame as I believe that I get better results sometime with my initial RAW adjustments in Lightroom. As for as Neo not being supported, I am unable to open other earlier plug-ins in Lightroom that used to work. Tony