Presets Not showing at message says they are already imported

[Celesa2337812859lg]

I need some help please. I purchase some presets and imported the first set no problem. The second completely different set will not appear in my presets list. I have looked in every file that I know of and it's not there. I have tried to re import and it says they have already been imported.

I am not super knowledgable with LR and would love some help please.

[Ranjisha Sengupta]

Hi there.

We're sorry to hear that the Lightroom presets are not showing. We're here to help.

Could you please share the version of Lightroom (Help > About Lightroom) and the version of the operating system on your computer? Have you recently tried importing the presets? How have you imported them? What is the format of the presets which do not show up? Please go to the Preferences for Lightroom, then Presets, and check the option to Show Partially Compatible Develop Presets and then relaunch Lightroom to check if that helps.

Let us know if this helps,

Thanks 

Ranjisha