Preview unavailable for this file and error after import

[boiledrice]

Hi, im using Sony A7iv on Lightroom 13.0.2 with 16.0 CR on Windows 10. My problem today is unable to import my photos that i shot on my a7iv (previously can, just discovered it today). 

Everytime i open the folder it shows:

and after import it shows:

can anyone help me with this? tried all the previous posts way mostly clearing the temp but i dont even have anything anymore inside the temp folder. what can i do?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[boiledrice]

Ouh nice! Thanks for  helping me moving my post to a better category, hope someone can help as im quite in a tight deadline now...sigh

[kglad]

no problem.  your post is now in the lrc forum https://community.adobe.com/t5/lightroom-classic-discussions/preview-unavailable-for-this-file-and-e...

[AxelMatt]

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Do you tried to import directly from the camera or via a card reader? What happened if you copy the image to a folder on the internal hard drive and the import from there?

[boiledrice · Accepted solution]

Hi the problem is fortunately solved already, apparently updating my A7iv firmware from version 2 to 5 changes something in the file that makes lightroom classic 13.0.2 can't read it, so i updated lightroom and all good!

Do you tried to import directly from the camera or via a card reader? What happened if you copy the image to a folder on the internal hard drive and the import from there?

To answer this, before updating Lightroom, I tried moving into another folder and drive and it doesn't work either, but after update all good.