Skip to main content
J
johnsheen399
Participant
June 7, 2021
Answered

Preview unavailable for this file - Sony A7R4A

  • June 7, 2021
  • 2 replies
  • 2181 views

Please help. I have just bought a new camera - Sony A7R4 A a week ago, last night I have first time used this camera for a wedding, but this morning when I try to download the images to Lightroom for processing, I had this message "proview unavailable for this file". I have searched online to solve this issue, and downloaded adobe dng converter, followed the steps on the Youtube, but still not working on my images files. If there are anyone which experieced this problem and know how to solve it, please help me out. Many thanks. John

This topic has been closed for replies.
Correct answer Jim Wilde

Today's update of Classic to version 10.3 now includes raw support for both the A7R3A and A7R4A.

2 replies

Jim Wilde
Community Expert
Jim WildeCommunity ExpertCorrect answer
Community Expert
June 8, 2021

Today's update of Classic to version 10.3 now includes raw support for both the A7R3A and A7R4A.

J
johnsheen399Author
Participant
June 8, 2021
Many thanks Jim.
John Waller
Community Expert
John WallerCommunity Expert
Community Expert
June 7, 2021

That camera was released in early April 2021 so it is not yet supported in Lightroom, Camera Raw or the DNG converter. You'll have to wait for Adobe to update them.

 

List of currently supported cameras shown here

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

In the meantime, use the Sony Imaging Edge software to open the Raw files and convert them to TIFF so that Lightroom can read them.

https://imagingedge.sony.net/en-us/ie-desktop.html

    J
    johnsheen399Author
    Participant
    June 7, 2021

    Many thanks John.

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    June 7, 2021

    John is absolutely correct here but I would also add to his answer. I have never seen any Sony Imaging Edge software but IF they let you save the image as either 8-bit or 16-bit, you may want to consider saving as 16 bit as that will contain all of the information that a raw file would have. They will be much larger in storage size and if that's an issue than ignore this suggestion but if you can accept the storage issue, go for it for maximum image quality out of your new camera (and congrats on the new camera!)

     

    Good luck!

     

    p.s., just had an extra thought: go and convert all of the images at 8 bit. Then review them and for the images you wish to actually use, you can go back and convert those images into 16-bit, replace the 8-bit versions, and work on the 16 bit images. A bit of extra work but this will save you some HD space.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices