We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
MacBook Pro 16" running macOS 11.5.2
Canon imagePROGRAF PRO-1000 with driver 220.127.116.11
Lightroom Classic 10.4
Calibrated display with X-Rite i1Display PRO
I am unable to print in Lightroom anymore since the latest 10.4 update. The problem is that Lightroom will completely ignore the ICC profile set in the Print panel, and the print will come out without any sort of color management.
Let me walk you through my finding step by step.
I am trying to print this photo:
First, I tried to use the same workflow I have always used. I choose to manage the ICC profile in Lightroomm, therefore I select the correct Ilford Smooth Pearl profile as shown below. As you can see, the printer driver seems to be correctly set to "ColorSync" under the color matching menu.
I make sure the paper media is set correctly, then I click on Print. This is what comes out of the printer. The colors are completely shifted towards a yellow dominant, they are not even close to the original picture.
I then tried to go the other way, I input the ICC profile in the printer driver instead of Lightroom, as shown below. Notice how Lightroom is correctly set to "Managed by Printer".
I leave all the other printer settings the same as before, and I click on Print. The result is shown below. The colors are now perfect, the skin tones match my original photo (you will not see how accurate they are since I took a photo of the print with my iPhone, but you get a good idea).
Next, I wanted to run one more experiment. I set the Lightroom color management to "Managed by Printer", and in the printer driver I selected "Canon Color Matching" in the Color Matching menu, then in the Quality & Media menu I set the rendering intent to "No Color Correction".
I left all the other printer settings the same, then I clicked Print. Below you can see the result: it looks 100% identical to the first picture I printed!
Based on these experiments, I think what is happening is clear. When color management is controlled by Lightroom, the printer driver won't manage color and it will rely on Lightroom to pass the correct ICC profile. It seems like Lightroom won't do that, because the print with color managed by Lightroom and the print with absolutely no color management look identical.
I have tried to restart Lightroom, restart my laptop, restart the printer... Nothing changes. I cannot print a single good photo if I let Lightroom do the color management.
For a professional photo application, this is absolutely unacceptable.
Please don't tell me to re-install the printer driver, this is not a Canon issue, the print comes out perfectly when the ICC profile is set directly into the printer settings.
Copy link to clipboard
I've tested with the Canon Pro 100 and the Canon 9000 and am not seeing the issue. I don't see that you've reset preferences. That is a good next stop.
This procedure works for both Lightroom Classic and Lightroom Desktop.
If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences.
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Resetting the preferences didn't make any difference, I still experience the same issue.
What you should try is creating from scratch, a new Print Template with everything, and I mean everything needed to configure for a print, in LR and in the Print Dialog all over again and try once more.
At least with Epsons, the preset drop down should always be set to Default Settings, not a preset. I see this in your screen capture but don't know if this is an issue with Canon as it is with Epson. All this 'stuff' should be stored and saved in the Print Template so again, start from scratch and let us know if that helps.
Thank you for your response! Let me be clear, I have always used presets in the printer driver, without any sort of issues. Those presets store things such as the media type and some printer settings (unidirectional printing, head height etc.), but Color is not managed by the driver, unless Lightroom is not intructed to use any ICC profile and "Managed by Printer" is chosen in the Color Management section.
Now, I tried to set everything from scratch as you said, without a seccesful result.
I then finally tried to completely remove the printer from macOS and reinstalled it with the Canon IJ setup software. It worked! So, re-installing the printer resulted in a perfect print with Lr managing color.
I still don't believe this is a driver issue, because when the Ilford ICC was fed directly in the printer driver, the photo came out perfectly. There is something going on under the hood between Lr and the printer driver that every now and then gets stuck, which goes beyond my comprehension.
Copy link to clipboard
I tested on a Canon Pro-1000, and everything seems to be operating okay. Along with Rikk's suggestions, I suggest making sure your printer's firmware is up to date.
The printer firmware is up to date, I have already checked.